{"id":2538715,"url":"https://alion.io/job/human-technical-account-manager","title":"Technical Account Manager","company":{"id":3894,"name":"HUMAN","domain":"human.com","url":"https://alion.io/company/human","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-14T14:48:29Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T18:31:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"HUMAN is looking for a Technical Account Manager to join a dynamic global team supporting strategic partners across the programmatic advertising ecosystem. You will work directly with customers to maximize protection, investigate invalid traffic concerns, and help partners navigate a rapidly evolving ad fraud landscape. This role requires an understanding of AdTech workflows, technical troubleshooting, customer communication, and strategic relationship management.\nOur technology is critical to our customers’ businesses. As a core member of this team, your role is to help customers understand and operationalize HUMAN’s solutions while managing sensitive investigations, escalations, and strategic initiatives with a high level of professionalism and discretion. The ideal candidate is comfortable translating complex technical information into customer-friendly communication while balancing transparency with the protection of proprietary methodologies and detection techniques.\nThis role requires strong organizational skills, investigative thinking, customer advocacy, and the ability to manage multiple initiatives simultaneously in environments with evolving priorities. The relationship you build with your managed partners will directly impact customer retention, growth, product feedback, and long-term strategic success.\nWhat you'll do:\nEnsure customer satisfaction, retention, and long-term partnership success across assigned accounts.\n\nExpand and develop client relationships: Be the primary focal point for our customers and build and maintain deep-level partnerships with strategic customers.\n\nProvide exceptional customer support and be a point of escalation for sensitive customer issues.\n\nCollaborate cross-functionally with Account Management, Product, Engineering, and Research to drive customer outcomes and resolve complex issues.\n\nTranslate complex technical findings and investigation outcomes into clear, customer-appropriate communication.\n\nBe the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs.\n\nEducate and enable customers on our products: run training sessions and create training materials for your customers.\n\nLead customer-facing presentations including business reviews, strategic discussions, investigative findings, onboarding sessions, and operational updates.\n\nManage multiple customer initiatives and projects simultaneously while operating effectively in fast-moving and evolving environments.\n\nWho you are:\nPrior AdTech experience is required.\n\nStrong preference for candidates with direct programmatic advertising experience.\n\nStrong preference for candidates working at or with an agency\n\nMeasurement and verification experience is considered a strong plus.\n\nThis is a US-based opportunity only. Candidates outside of the United States will not be considered.\n\nPreference will be given to candidates located in PST, though candidates across US timezones will be considered.\n\nComfortable operating in highly technical and evolving environments where discretion, judgment, and careful communication are critical.\n\nAble to translate complex technical findings, investigation outcomes, and sensitive information between internal technical teams and external customers in a clear and effective manner.\n\nStrong investigative and analytical mindset with the ability to review data, identify trends, ask critical questions, and drive meaningful conclusions.\n\nExperience managing customer-facing escalations, strategic initiatives, and multiple projects across various stakeholders simultaneously.\n\nStrong presentation and communication skills with the ability to confidently present findings, insights, and strategic recommendations to customers.\n\nComfortable working in environments with ambiguity, evolving processes, and rapidly changing priorities.\n\nHighly organized and self-directed with strong project management and follow-through skills.\n\nCollaborative mindset with the ability to work cross-functionally across Account Management, Detection, Product, Engineering, Support, and leadership teams.\n\nTechnical aptitude and curiosity are critical. Familiarity with analytics and reporting platforms such as SQL, Looker, Snowflake, Imply, or similar tools is a plus but not required.\n\nAbout HUMAN Security\nHUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms.\nHUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide.\nHUMAN is growing fast, and there’s never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.\nIf you are an individual with a disability or special need that requires accommodation, please contact us directly.","description_format":"text","description_chars":5586,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-14T15:04:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":75,"reasons":["conf:2","win:early"],"computed_at":"2026-10-14T20:55:17Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/human-technical-account-manager","json_url":"https://alion.io/job/human-technical-account-manager.json","meta":{"generated_at":"2026-10-14T20:55:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27938,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3894},"rest":"https://alion.io/mcp/rest/get_company?id=3894"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhuman-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhuman-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhuman-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/human-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhuman-technical-account-manager"}]}