{"id":3138175,"url":"https://alion.io/job/human-value-asesor-de-servicio-al-cliente","title":"Asesor de Servicio al Cliente","company":{"id":4464221,"name":"Human Value","domain":"humanvalue.com.bo","url":"https://alion.io/company/human-value","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Cruz, Bolivia"],"countries":["BO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-01T14:33:26Z","employer_posted_date":null,"last_verified_at":"2026-10-01T14:33:26Z","board_verified":false,"closed_at":null,"days_open":33,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":33},"description":"¡Nueva oportunidad para crecer profesionalmente con DHL!\n ¿Tienes orientación al cliente, habilidad para resolver situaciones y capacidad para desenvolverte en un entorno dinámico y desafiante? \n Esta oportunidad puede ser para ti.\n DHL Express Bolivia busca:\n ASESOR(A) DE SERVICIO AL CLIENTE\n Base: Santa Cruz\n Propósito del rol:\n Buscamos un perfil con un alto grado de orientación al cliente, con capacidad para atender diferentes requerimientos, resolver situaciones y mantener altos estándares de calidad en cada interacción con nuestros clientes. \n Principales responsabilidades:\n Serás responsable de brindar una atención con calidad a través de nuestros distintos canales de atención al cliente ( llamadas, correos, chats), asesorando a nuestro cliente adecuadamente y resolviendo sus dudas acerca del estatus de sus envíos con una comunicación clara y asertiva.\n Gestionarás situaciones conflictivas de manera oportuna, logrando encontrar soluciones proactivamente para generar satisfacción en la atención al cliente, asegurando el cumplimiento de procesos y estándares de calidad del servicio.\n Realizarás múltiples tareas de manera ágil y simultánea, manteniendo la precisión y calidad de la atención, incluso en un entorno con indicadores diarios y objetivos de desempeño.\n Lo que aportas:\n • Licenciatura en áreas Administrativas, Comerciales, Negocios, Internacionales, Comercio u otras relacionadas.\n • Experiencia mínima de 6 meses en Atención al Cliente, Call Center, servicios o logística.\n • Inglés intermedio indispensable.\n • Conocimientos de exportación e importación.\n • Conocimientos de atención al cliente.\n • Manejo de Microsoft Office y Outlook.\n • Capacidad de redacción asertiva.\n Buscamos una persona proactiva, ágil, con un alto grado de orientación al cliente y resultados, con habilidades de comunicación asertiva, de negociación y de gestión comercial, capaz de manejar situaciones de presión y con capacidad para mantener un alto estándar de calidad y precisión en su trabajo.\n Postúlate y sé parte de DHL Express Bolivia.","description_format":"text","description_chars":2058,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T06:54:36Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long 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