{"id":2190693,"url":"https://alion.io/job/humana-care-coach","title":"Care Coach","company":{"id":2742,"name":"Humana","domain":"humana.com","url":"https://alion.io/company/humana","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":81,"ghost_share":0.025,"stale_share":0.111,"repost_share":0.21,"time_to_fill_p50_days":10,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":59300,"max":80900,"currency":"USD","period":"year","gross":null,"usd_annual":80900},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"HIPAA","optional":true}],"status":"live","first_seen_at":"2026-10-09T17:51:28Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-18T16:53:04Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Become a part of our caring community\nThe Care Coach 2 supports South Carolina Medicaid members by assessing health and social needs, developing individualized plans, coordinating services, and helping members and families connect with resources that promote optimal health, independence, and well-being. Working in partnership with the South Carolina care management team, this role provides field-based assessment, transition support, resource navigation, and ongoing monitoring across care settings.Assignments are varied and frequently require interpretation, independent judgment, and selection of the appropriate course of action. The Care Coach 2 works with minimal direction, seeks guidance when needed, follows established guidelines and procedures, and understands how daily responsibilities support departmental, segment, and organizational strategies.\nYou will report to the Manager, Care Management.\nResponsibilities:\nConduct telephonic and face-to-face assessments to evaluate each member's health, functional, environmental, psychosocial, and support needs.\nDevelop and maintain individualized, member-centered care plans that reflect identified needs, personal goals, preferences, and the least restrictive appropriate care setting.\nPlan and implement interventions, coordinate services, and monitor progress using assessment findings, available data, member conversations, and active care planning.\nIdentify and resolve barriers that may hinder effective care, engagement, transitions, or achievement of desired outcomes.\nGuide members and families to appropriate clinical, community, social, and payer resources, and facilitate collaboration with providers, interdisciplinary teams, and others involved in the member's care.\nSupport safe and effective transitions across care settings and provide additional transition support when business needs require.\nVisit members in their homes, assisted living facilities, long-term care facilities, and other care or community settings throughout the assigned South Carolina service area.\nDocument assessments, care plans, interventions, member interactions, referrals, and outcomes accurately and timely in required systems.\nApply independent judgment in occasionally ambiguous situations, adapt work methods and assignments to changing business needs, and follow established guidelines and procedures.\nUse your skills to make an impact\nRequired Qualifications:\nMust Reside in South Carolina\nBachelor's degree in a health and human services field.\nTwo or more years of relevant experience in care coordination, case management, health and human services, or a related field.\nExperience assessing needs, developing service or care plans, coordinating resources, and documenting member interactions and outcomes.\nIntermediate to advanced proficiency with Microsoft Word, Excel, and Outlook.\nStrong verbal and written communication, organization, critical-thinking, and problem-solving skills.\nAbility to manage varied assignments, meet tight deadlines, work independently with minimal direction, and adapt to changing priorities in a fast-paced environment.\nAbility to travel to meet with South Carolina Medicaid members in homes, assisted living facilities, long-term care facilities, and other care or community settings.\nThis patient-facing role is part of Humana's Tuberculosis screening program. The selected candidate will be required to complete TB screening.\nA dedicated home office with a door that can be locked to maintain continuous privacy and protect member information.\nPreferred Qualifications\nMaster's degree in a health and human services field.\nApplicable state license in the candidate's field of study.\nCertified Case Manager credential.\nExperience with InterQual or MCG guidelines.\nExperience supporting Medicare or Medicaid populations.\nExperience with electronic case-note documentation and multiple computer applications or systems.\nExperience with health promotion, coaching, wellness, community health, social service agencies, and community resources.\nAdditional Information\nWorkstyle: This is a remote, field-based position serving members throughout an assigned South Carolina service area. The role requires a dedicated workspace that protects member privacy and complies with PHI and HIPAA requirements.\nTravel: This role requires at least 50% regional travel for face-to-face meetings and field-based interactions with enrollees, their families, providers, and staff. Occasional travel to a Humana office for training or meetings may also be required.\nScheduled Weekly Hours\n40Pay Range\nThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$59,300 - $80,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits\nHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About Us\nAbout Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer\nIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.","description_format":"text","description_chars":7132,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Care Services","Primary Care & Medical Centers","Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-09T17:51:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 339 · green card filings: 89","filings_12m":339,"filings_prev_12m":256,"green_card_filings_12m":89,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.662,"p_room":0.55,"age_days":11,"expected_fill_days":10,"reasons":["conf:60","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":80900,"is_top_pay":true},"html_url":"https://alion.io/job/humana-care-coach","json_url":"https://alion.io/job/humana-care-coach.json","meta":{"generated_at":"2026-10-21T06:55:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2742},"rest":"https://alion.io/mcp/rest/get_company?id=2742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhumana-care-coach"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhumana-care-coach"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhumana-care-coach"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/humana-care-coach\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhumana-care-coach"}]}