{"id":1977111,"url":"https://alion.io/job/humana-cloud-solutions-engineer-2-2","title":"Cloud Solutions Engineer 2","company":{"id":2742,"name":"Humana","domain":"humana.com","url":"https://alion.io/company/humana","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":61,"ghost_share":0.016,"stale_share":0.131,"repost_share":0.164,"time_to_fill_p50_days":11,"computed_at":"2026-10-07T05:47:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":89000,"max":121400,"currency":"USD","period":"year","gross":null,"usd_annual":121400},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"HIPAA","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-06T21:46:56Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-08T00:31:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Become a part of our caring community\nThe Cloud Solutions Engineer 2 is responsible for the operational support, maintenance, and continuous improvement of the organization's contact center infrastructure as well as integrated services. This role provides day-to-day support for Genesys Contact Center platforms, Workforce Management (WFM) solutions, VoIP technologies, SIP services, and monitoring solutions, ensuring high availability, reliability, and optimal performance of business-critical communication services.The Cloud Solutions Engineer 2 supports enterprise voice and contact center operations through proactive monitoring, incident management, troubleshooting, change implementation, and system optimization. This position participates in a 24x7 on-call rotation to support critical communication services and collaborates with internal teams, vendors, and carriers to maintain service excellence, operational stability, and business continuity. The role also focuses on improving workflows, leveraging automation and AI-driven solutions, and identifying opportunities to increase efficiency across telecommunications and contact center operations.\nKey Responsibilities\nProvide operational support for Genesys Contact Center, Workforce Management (WFM), VoIP, SIP, and telecommunications platforms.\nMonitor, troubleshoot, and resolve voice, contact center, and carrier-related incidents in accordance with established service level objectives.\nParticipate in a 24x7 on-call support rotation and respond to critical incidents, outages, and service disruptions.\nSupport and maintain contact center routing strategies, call flows, agent configurations, reporting, and workforce optimization functions.\nCoordinate with telecommunications carriers, service providers, vendors, and internal technology teams to resolve service issues and implement changes.\nPerform system administration, maintenance, upgrades, patching, and configuration management activities for supported platforms.\nAnalyze recurring issues and perform root cause analysis to improve service reliability and reduce operational risk.\nExecute and support infrastructure changes while following established change management and documentation processes.\nDevelop and maintain operational procedures, technical documentation, support runbooks, and knowledge articles.\nIdentify opportunities to improve operational workflows and business processes through automation, scripting, and AI-enabled solutions.\nLeverage AI and emerging technologies to enhance monitoring, reporting, incident response, troubleshooting, and overall service delivery efficiency.\nSupport disaster recovery, business continuity, and high-availability initiatives for voice and contact center technologies.\nCollaborate with business stakeholders to understand operational requirements and recommend process and technology improvements.\nEnsure compliance with security, governance, and operational standards related to telecommunications and contact center systems.\nIndependently evaluate technical issues, determine appropriate corrective actions, and implement effective solutions to maintain service quality and operational excellence.\nUse your skills to make an impact\nRequired Qualifications\nBachelor's degree in information technology, Telecommunications, Computer Science, Engineering, or a related field, or equivalent combination of education and work experience.\n3+ years of experience supporting enterprise telecommunications, contact center, or unified communications environments.\nExperience supporting VoIP, SIP, telecommunications infrastructure, and carrier services in a large enterprise environment.\nExperience supporting Genesys Contact Center platforms and contact center operations.\nKnowledge of voice network technologies, call routing, trunking, and telecommunications troubleshooting methodologies.\nExperience with incident management, problem management, and change management processes.\nExperience troubleshooting complex technical issues and performing root cause analysis.\nAbility to work independently and effectively prioritize multiple assignments in a fast-paced operational environment.\nStrong verbal and written communication skills with the ability to interact with technical and non-technical stakeholders.\nPreferred Qualifications\n5+ years of experience supporting enterprise contact center and telecommunications technologies.\nExperience supporting cloud-based contact center technologies and migration initiatives.\nExperience developing automation solutions through scripting, workflows, APIs, or orchestration tools.\nDemonstrated experience leveraging Artificial Intelligence (AI) or automation technologies to improve operational efficiency, monitoring, reporting, or service delivery.\nKnowledge of ITIL service management practices.\nExperience managing vendor relationships\nIndustry certifications such as: Genesys Cloud, SAFe, ITIL or AWS\nAdditional Information\nThe ideal candidate combines strong operational support experience with expertise in Genesys Contact Center, Workforce Management, VoIP technologies, telecommunications transport services, and contact center operations. They are comfortable supporting mission-critical systems in a 24x7 environment, thrive in a SAFe Agile organization, and continuously seek opportunities to improve processes through automation, AI-driven solutions, and operational excellence initiatives.\nWork at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours\n40Pay Range\nThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$89,000 - $121,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits\nHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 10-11-2026About us\nAbout Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer\nIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.","description_format":"text","description_chars":8828,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Care Services","Primary Care & Medical Centers","Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-06T21:46:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 339 · green card filings: 89","filings_12m":339,"filings_prev_12m":256,"green_card_filings_12m":89,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":231}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":11,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":121400,"is_top_pay":false},"html_url":"https://alion.io/job/humana-cloud-solutions-engineer-2-2","json_url":"https://alion.io/job/humana-cloud-solutions-engineer-2-2.json","meta":{"generated_at":"2026-10-08T01:12:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2075,"day_limit":5000,"remaining_today":2925,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2742},"rest":"https://alion.io/mcp/rest/get_company?id=2742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhumana-cloud-solutions-engineer-2-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhumana-cloud-solutions-engineer-2-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhumana-cloud-solutions-engineer-2-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/humana-cloud-solutions-engineer-2-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhumana-cloud-solutions-engineer-2-2"}]}