{"id":3980237,"url":"https://alion.io/job/humana-director-cross-segment-platform-engineering","title":"Director, Cross Segment Platform Engineering","company":{"id":2742,"name":"Humana","domain":"humana.com","url":"https://alion.io/company/humana","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":50,"ghost_share":0.04,"stale_share":0.08,"repost_share":0.26,"time_to_fill_p50_days":14,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States","Frisco, United States","Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":172200,"max":236900,"currency":"USD","period":"year","gross":null,"usd_annual":236900},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Agile","optional":false},{"name":"Apex","optional":false},{"name":"CI/CD","optional":false},{"name":"MuleSoft","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Scrum","optional":false},{"name":"Azure","optional":true},{"name":"Checkmarx","optional":true},{"name":"Copado","optional":true},{"name":"Dynatrace","optional":true},{"name":"ServiceNow","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-11-09T19:28:21Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T23:01:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Become a part of our caring community\nThe Director, Cross-Segment Platform Engineering provides strategic, engineering, and delivery leadership for enterprise platforms that enable critical business capabilities across multiple segments and functions. This leader will have significant responsibility for Salesforce and MuleSoft, establishing platform strategy and engineering practices while driving large-scale technology delivery aligned to measurable business outcomes.The Director will partner closely with business and technology leaders across Customer Service, Provider Services, Operations, Digital, Data & Analytics, and Enterprise Technology to translate business priorities into scalable technology capabilities. Success will be measured not only through technology delivery, but through business value realization, improved customer and provider experiences, operational efficiency, platform reliability, speed to market, risk reduction, and achievement of strategic business outcomes.\nThis leader will oversee internal engineering teams and strategic partners and will be accountable for balancing investment across business transformation, new capability delivery, platform modernization, regulatory commitments, technical debt, security, and operational stability.\nKey Responsibilities\nStrategic Business & Technology Leadership\nPartner with senior business and technology leaders to translate enterprise and segment strategies into platform capabilities, investment priorities, and executable technology roadmaps.\nEstablish and execute the strategy for Salesforce, MuleSoft, CRM, integration, and related cross-segment technology capabilities.\nMaintain multi-year platform roadmaps aligned with business growth, customer and provider experience, operational efficiency, modernization, security, and regulatory objectives.\nServe as a technology partner to business leadership, helping shape solutions and investment decisions rather than simply responding to technology demand.\nEstablish clear success measures connecting technology investments to business outcomes, adoption, productivity, experience improvement, operational performance, and value realization.\nInfluence across organizational boundaries to drive alignment, simplify technology solutions, and maximize reuse of enterprise capabilities.\nSalesforce Platform Leadership\nOwn engineering strategy and execution for enterprise Salesforce capabilities, including Service Cloud, Experience Cloud, Salesforce Platform, Agentforce, Einstein AI, automation, and related customer engagement capabilities.\nEstablish Salesforce architecture standards, engineering frameworks, development practices, reusable capabilities, release governance, and platform guardrails.\nDrive modernization and optimization to improve scalability, resiliency, maintainability, developer productivity, and business agility.\nEnable effective customer, member, provider, broker, and associate experiences through integrated CRM and digital capabilities.\nOptimize agent experiences through workflow simplification, intelligent automation, AI-assisted servicing, self-service, and data-driven engagement.\nEnsure Salesforce solutions are designed as reusable enterprise capabilities where appropriate, reducing unnecessary customization and duplication across business segments.\nMuleSoft & Enterprise Integration Leadership\nProvide strategic and engineering leadership for MuleSoft and enterprise API/integration capabilities, enabling scalable connectivity across Salesforce and the broader enterprise ecosystem.\nEstablish API-led integration patterns, engineering standards, governance, reusable services, and lifecycle management practices.\nPartner with architecture, data, cloud, security, and application teams to simplify integration patterns and reduce point-to-point complexity.\nDrive reuse of APIs and integration capabilities across segments to accelerate delivery and improve technology economics.\nEnsure integrations supporting mission-critical business processes are secure, resilient, observable, scalable, and operationally supportable.\nEstablish a modernization roadmap addressing integration technical debt, legacy dependencies, platform currency, resiliency, and emerging business requirements.\nEngineering & Delivery Management\nLead multiple Agile teams consisting of Salesforce & Mulesoft Developers, Platform Engineers, Solution Architects, QA Engineers, Release Managers, Administrators, Scrum Masters, Product Owners\nEstablish engineering excellence practices including CI/CD, DevOps, automated testing, observability, and release governance.\nManage end-to-end delivery for large-scale technology programs and transformational initiatives.\nEnsure predictable, high-quality delivery through effective planning, risk management, and stakeholder engagement.\nDrive continuous improvement and operational excellence across engineering teams.\nPartner with Business, Finance and executive leadership on forecasting, investment planning, vendor negotiations, and cost optimization opportunities.\nStrategic Leadership\nDefine and execute the Salesforce CRM and Contact Center technology strategy aligned with organizational objectives.\nDevelop and maintain a multi-year roadmap for Salesforce Service Cloud, Experience Cloud, Agentforce, AI, automation, and customer engagement platforms.\nDrive digital transformation initiatives that improve member, provider, broker, and customer experiences.\nPartner with executive stakeholders to prioritize investments, manage demand, and align technology initiatives with business outcomes.\nChampion innovation through AI-driven service capabilities, intelligent automation, self-service solutions, and analytics.\nPlatform Engineering & Architecture\nLead engineering teams responsible for Salesforce Service Cloud and related CRM platforms.\nEstablish platform architecture standards, governance models, development frameworks, and best practices.\nEnsure scalable, secure, and resilient platform architecture supporting enterprise growth.\nDrive platform modernization and optimization initiatives.\nContact Center Technology Leadership\nOwn delivery and operation of Salesforce-powered contact center solutions supporting: Insurance Member Service Centers, Provider Service Centers, Claims Support Operations, Prior Authorization Support, Care Management and Customer Support teams\nOversee integrations with: Telephony and CCaaS platforms, IVR and IVR systems, Workforce Management solutions, Knowledge Management systems, Enterprise Data Platforms, Clinical and Claims systems\nOptimize agent experiences through workflow automation, AI-assisted servicing, and intelligent routing.\nData, AI & Automation\nLeverage Salesforce Einstein, Agentforce, AI-powered service capabilities, and AI Code generation technologies to improve customer service effectiveness.\nPartner with data and analytics teams to deliver actionable insights and performance reporting.\nPromote intelligent case management and workflow automation across member and provider servicing processes.\nEnable data-driven decision making through customer interaction analytics and operational metrics.\nEnsure platform architecture meets enterprise standards for cybersecurity, data protection, privacy, identity management, resiliency, and regulatory compliance while safeguarding sensitive member, provider, and business information.\nGovernance, Risk & Compliance\nEstablish platform governance practices supporting healthcare and insurance regulatory requirements.\nEnsure compliance with applicable security, privacy, and audit standards.\nManage platform availability, incident response, disaster recovery, and operational risk mitigation.\nOversee vendor management, licensing strategy, and platform cost optimization.\nPeople Leadership\nBuild, mentor, and develop a high-performing engineering and delivery organization.\nFoster a culture of innovation, accountability, collaboration, and continuous learning.\nLead workforce planning, talent acquisition, succession planning, and leadership development initiatives.\nEstablish performance management practices aligned with organizational goals.\nUse your skills to make an impact\nRequired Qualifications\nBachelor's degree in Computer Science, Information Systems, Engineering, or related field.\n12+ years of technology leadership experience with progressive responsibility in enterprise applications and platform engineering.\n10+ years leading Salesforce engineering, CRM platforms, or customer service technology organizations.\nExperience leading large engineering teams supporting mission-critical customer service operations.\nDeep expertise with:\n- Salesforce Service Cloud\n- Salesforce Platform\n- Experience Cloud\n- Apex\n- Lightning Framework\n- APIs and Integration Technologies\n- DevOps and CI/CD practices\nExperience implementing and operating enterprise contact center solutions.\nStrong understanding of Agile, product-centric delivery, and engineering excellence practices.\nProven experience managing multimillion-dollar technology programs and budgets.\nPreferred Qualifications\nInsurance, Healthcare, Managed Care, or Provider Services industry experience.\nSalesforce Certified Application Architect, System Architect, or Technical Architect certifications.\nExperience supporting enterprise call center environments with thousands of agents, omni-channel customer engagement, workforce optimization, and contact center technology platforms.\nExperience with:\n- Salesforce Agentforce\n- Einstein AI\n- CSaaS platforms like Genesys Cloud\n- MuleSoft\n- ServiceNow\n- Azure Cloud\n- Observability solutions\n- Copado and Checkmarx or similar DevSecOps solutions\n- Commvault, Splunk, Dynatrace for environment management and observability\n- Enterprise system test data management coordination\n- Salesforce release management testing\nKnowledge of healthcare and insurance business processes including claims, provider management, prior authorization, and member services.\nExperience leading enterprise-scale digital transformation initiatives.\nLeadership Competencies\nStrategic Vision and Execution\nEngineering Excellence\nCustomer-Centric Mindset\nExecutive Communication\nOrganizational Leadership\nData-Driven Decision Making\nChange Leadership\nInnovation and Continuous Improvement\nCross-Functional Collaboration\nTalent Development\nPreferred Qualifications\nMaster's degree in STEM\nScheduled Weekly Hours\n40Pay Range\nThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$172,200 - $236,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits\nHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About Us\nAbout Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at...","description_format":"text","description_chars":12966,"description_truncated":true,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Care Services","Primary Care & Medical Centers","Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-09T19:28:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 339 · green card filings: 89","filings_12m":339,"filings_prev_12m":256,"green_card_filings_12m":89,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":10}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-10T01:00:50Z"},"pay":{"stated_usd_annual":236900,"is_top_pay":false},"html_url":"https://alion.io/job/humana-director-cross-segment-platform-engineering","json_url":"https://alion.io/job/humana-director-cross-segment-platform-engineering.json","meta":{"generated_at":"2026-11-10T01:00:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2216,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2742},"rest":"https://alion.io/mcp/rest/get_company?id=2742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhumana-director-cross-segment-platform-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhumana-director-cross-segment-platform-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhumana-director-cross-segment-platform-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/humana-director-cross-segment-platform-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhumana-director-cross-segment-platform-engineering"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3980237}},{"tool":"search_jobs","arguments":{"company":"humana.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3980237},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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