{"id":1144686,"url":"https://alion.io/job/humana-director-technology-solutions-provider-solutions-engineering","title":"Director, Technology Solutions - Provider Solutions Engineering","company":{"id":2742,"name":"Humana","domain":"humana.com","url":"https://alion.io/company/humana","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":51,"ghost_share":0,"stale_share":0.294,"repost_share":0.078,"time_to_fill_p50_days":7,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States","Louisville, United States","Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":172200,"max":236900,"currency":"USD","period":"year","gross":null,"usd_annual":236900},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Platform Engineering","optional":false}],"status":"live","first_seen_at":"2026-09-23T14:21:54Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T02:49:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Become a part of our caring community\nThe Director, Provider Solutions Engineering devises an effective strategy for executing and delivering on IT business initiatives. We ask that you have an in-depth understanding of how organization capabilities interrelate across the function or segment.The Director, Provider Solutions Engineering serves as the strategic technology leader responsible for defining Humana's Provider engagement and engineering. In partnership with business and operational teams, this role is responsible to identify and implement strategic technology solutions that improve provider engagement, associate effectiveness, and business outcomes.\nThe Director collaborates across a highly matrixed organization to establish technology strategy, drive large-scale transformation initiatives, and deliver modern customer relationship management capabilities that support the end-to-end provider experience. This leader is accountable for translating business priorities into actionable roadmaps, driving execution excellence, strengthening engineering discipline, and ensuring technology investments align with enterprise architecture, regulatory requirements, and organizational objectives.\nThe role is responsible for establishing the future-state Provider engagement vision, accelerating AI-enabled capabilities, modernizing technology platforms, and fostering a high-performing engineering culture that consistently delivers measurable business value.\nKey Responsibilities\nTechnology Leadership\nServe as the strategic technology leader for Provider engagement and related provider experience capabilities.\nPartner effectively within a matrixed organization to align business priorities, regulatory requirements, architecture standards, and technology investments.\nProvide strategic direction and oversight for implementing new programs, platform enhancements, and large-scale technology initiatives.\nEstablish and promote engineering best practices, delivery discipline, operational excellence, and continuous improvement.\nProvider CRM Strategy\nLead the development and execution of a comprehensive Provider engagement strategy in consideration of the broader provider experience vision.\nDefine the end-to-end provider experience target state, roadmap, and investment priorities.\nDrive adoption of modern CRM capabilities, AI-powered solutions, automation, and emerging technologies to improve provider and associate experiences.\nDelivery Execution Excellence\nLead the delivery and modernization of provider-facing and associate-facing technology solutions.\nDrive execution across multiple teams and technology domains to ensure successful delivery of strategic initiatives and business outcomes.\nPromote Agile, DevSecOps, quality engineering, and AI-assisted delivery practices across the software development lifecycle.\nEnsure effective governance, planning, risk management, and performance reporting for technology initiatives.\nPlatform Stewardship & Operational Excellence\nMaintain the health, resiliency, security, compliance, and scalability of supporting platforms and services.\nEnsure solutions are designed for reliability, interoperability, scalability, and long-term sustainability.\nFinancial & Vendor Governance\nManage technology investments, budgets, and resource allocation to maximize business value.\nBuild internal engineering capabilities while strategically applying vendors and partners to accelerate delivery and modernization efforts.\nEnsure critical knowledge, intellectual property, and operational ownership remain institutionalized within the organization.\nTalent Development & Culture\nBuild, lead, and develop high-performing technology teams focused on partnership, accountability, innovation, and continuous learning.\nFoster a culture of engineering excellence, collaboration, inclusion, and customer-centricity.\nQualifications\nProven experience leading complex technology organizations and large-scale transformation initiatives.\nDeep understanding of CRM platforms, digital experiences, enterprise applications, and customer engagement technologies.\nDemonstrated success operating within highly matrixed environments and influencing cross-functional stakeholders.\nExperience leading technology modernization, cloud adoption, platform engineering, and AI-enabled solutions.\nStrong business acumen with the ability to connect technology strategy to business outcomes.\nExceptional leadership, communication, organizational, and relationship management skills.\nUse your skills to make an impact\nRequired Qualifications\n10+ years of CRM platform engineering experience, including Salesforce, Salesforce Health Cloud, Service Cloud, and large-scale CRM implementations.\nDeep expertise in provider engagement technologies within healthcare, payer, or provider organizations.\nExperience designing and implementing API-driven integrations across relationship management, provider portals, workflow platforms, and enterprise systems.\nExperience with cloud-native architecture, microservices, event-driven integration, and enterprise-scale platform modernization.\nProven experience delivering AI-enabled capabilities, automation, and experienced workflow solutions.\nStrong knowledge of healthcare regulatory requirements, including CMS interoperability, provider data, privacy, security, and compliance considerations.\nPreferred Qualifications\nMaster's degree\nScheduled Weekly Hours\n40Pay Range\nThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$172,200 - $236,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits\nHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About Us\nAbout Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer\nIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.","description_format":"text","description_chars":7992,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Wellness"],"lifecycle":[{"event":"open","at":"2026-09-23T14:21:54Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":236900,"is_top_pay":false},"html_url":"https://alion.io/job/humana-director-technology-solutions-provider-solutions-engineering","json_url":"https://alion.io/job/humana-director-technology-solutions-provider-solutions-engineering.json","meta":{"generated_at":"2026-09-24T14:41:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}