Manager, Sales Support

Become a part of our caring community

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Manager, Sales Support plays a vital leadership role in enabling sales success and operational efficiency across the field sales organization. This role is responsible for managing a team of Sales Support Professionals, partnering with regional and channel leadership, and aligning cross-functional support across compliance, operations and other HQ partners. This individual supports effective execution of sales strategies and drives continuous process improvement to maximize field productivity and performance.

Primary Duties and Responsibilities:

Strategic Sales Support

• Serve as the lead point of contact for field execution of strategic initiatives.
• Support field execution of channel initiatives, product launches, and training deployments.
• Guide field teams through workflows and escalate issues when necessary.
• Support the deployment of career field channel initiatives to drive regional performance. Operational Execution & Performance Management
• Lead sales operations activities such as territory alignment, resource allocation, and performance reporting.
• Prepare reports and presentations for sales leadership, including performance dashboards and forecasts.
• Leverage in-market data to identify trends, opportunities, and risks, and translate insights into action.
• Standardize processes to drive consistent, efficient field execution. Cross-Functional Collaboration
• Work closely with teams across Marketing, Compliance, Sales Training, Product, Reporting & Analytics, and HR.
• Ensure alignment and communication between corporate functions and field sales teams.
• Act as a liaison to internal channel leadership teams and, when needed, external vendor partners or agencies to support field initiatives. Team Leadership & Development
• Recruit, hire, and onboard Sales Support Professionals.
• Provide coaching, performance management, and career development to direct reports.
• Establish team goals, track performance metrics, and drive accountability
• Create a culture of engagement, continuous improvement, and high performance.

Key Internal & External Interactions: Internal Stakeholders:

• Sales Leadership: Regional VPs, Market Directors, Sales Managers
• Channel Strategy & Ops: Strategy and Operations Teams
• Marketing: Local Marketing Teams
• Operations & Compliance: Process Improvement Teams, Compliance Analysts
• Training & Enablement: Sales Trainers, Learning & Development
• Analytics & Reporting: Business Analysts, Reporting Managers
• HR & Recruiting: Talent Acquisition, Field HR Partners

Use your skills to make an impact

Required Qualifications:

• Minimum 5 years of experience in sales operations, field support, or sales strategy roles
• Minimum 2 years in a people leadership or managerial capacity
• Strong organizational and project management skills
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Power BI)
• Proficiency in CRM tools (e.g., Salesforce)
• Excellent verbal and written communication skills
• Demonstrated experience using data to drive business decisions

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or related field
• Experience working in a large matrixed organization
• Knowledge of healthcare or insurance sales
• Change management or process improvement certification
• Experience leading or supporting sales transformation or GTM initiatives

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$94,900 - $130,500 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-29-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.