{"id":3031918,"url":"https://alion.io/job/humana-process-improvement-lead-2","title":"Process Improvement Lead","company":{"id":2742,"name":"Humana","domain":"humana.com","url":"https://alion.io/company/humana","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":94,"ghost_share":0.021,"stale_share":0.106,"repost_share":0.234,"time_to_fill_p50_days":10,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":94900,"max":130500,"currency":"USD","period":"year","gross":null,"usd_annual":130500},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":true}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T04:48:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Become a part of our caring community\nHumana is a Fortune 60, publicly traded health benefits company with a long-standing reputation for innovation and transformation. As one of the nation’s largest health benefits organizations, Humana is committed to delivering consumer-focused health solutions that drive positive outcomes for members and communities.The Consumer Products Enablement and Solutions (CPES) team ensures Humana’s insurance products remain competitive, compliant, and aligned with consumer needs. Team members work closely with leaders across the enterprise, supporting timely regulatory and operational execution while partnering with key business units to support strategic direction for insurance products.\nThe Process Improvement Lead supports the daily execution of enterprise operational processes and helps ensure governance activities are consistently applied across the department. This role is responsible for coordinating cross-functional operational workstreams, maintaining project plans and timelines, managing documentation, supporting governance routines, and helping ensure enterprise processes are organized, standardized, and ready for execution.\nThis position serves as a key operational coordinator for CPES operations, and other functioning programs that require structured execution, cross-functional coordination, and governance oversight. The role partners closely with department leaders and cross-functional stakeholders to support implementation readiness, issue resolution, process consistency, and operational accountability across the enterprise operational portfolio.\nKey Responsibilities\nProcess Improvement & Operational Excellence\nLead the evaluation, design, standardization, and optimization of processes to improve efficiency, effectiveness, scalability, and stakeholder experience.\nIdentify and implement process improvement opportunities using data analysis, operational insights, root cause analysis, and continuous improvement methodologies.\nDrive adoption of best practices, lessons learned, and process standards to support operational consistency and measurable business outcomes.\nDevelop and maintain process documentation, including process maps, workflows, job aids, governance artifacts, and implementation materials.\nProgram Execution & Operational Readiness\nLead the planning, execution, and coordination of operational initiatives and strategic workstreams, ensuring alignment with organizational objectives.\nDevelop and maintain integrated project plans, timelines, milestones, deliverables, dependencies, and implementation activities.\nMonitor progress, identify and mitigate risks, barriers, and resource constraints, and drive resolution of issues impacting successful execution.\nLead operational readiness activities to ensure teams, processes, and stakeholders are prepared for successful implementation and adoption.\nGovernance, Reporting & Risk Management\nFacilitate governance processes that support effective decision-making, accountability, risk management, and operational oversight.\nCoordinate governance meetings, track decisions, action items, risks, dependencies, and stakeholder commitments, and ensure timely follow-through.\nPrepare executive-ready reporting, dashboards, status updates, and presentations that communicate progress, risks, outcomes, and recommendations.\nEscalate critical issues, unresolved decisions, and execution risks to appropriate stakeholders and leadership teams.\nStakeholder Engagement & Cross-Functional Leadership\nPartner with business leaders and cross-functional teams to drive alignment, foster accountability, and support successful delivery of operational initiatives.\nServe as a trusted advisor and process improvement resource, influencing stakeholders across functions and organizational levels.\nLead stakeholder communications, implementation updates, and change readiness efforts to support adoption of new processes and ways of working.\nBuild collaborative relationships that promote operational excellence, continuous improvement, and sustain organizational performance.\nUse your skills to make an impact\nRequired Qualifications\nBachelor’s Degree in Business Administration, Healthcare Administration, Operations Management, Project Management, Public Health, related field, or equivalent work experience\n4+ years of experience coordinating enterprise-level operational processes, projects, governance activities, or cross-functional workstreams\nLean Six Sigma Green Belt and Black Belt certification\nStrong organizational skills with the ability to manage multiple workstreams, deadlines, stakeholder groups, and competing priorities\nDemonstrated ability to maintain project plans, timelines, process documentation, decision logs, action logs, and governance materials\nStrong written and verbal communication skills, with the ability to coordinate effectively across cross-functional teams\nAbility to work cross-functionally and influence accountability without direct authority\nAbility to identify risks, track issues, support resolution, and escalate concerns appropriately\nDetail-oriented with a focus on process consistency, documentation quality, operational readiness, and execution accuracy\nCollaborative, flexible, and team-oriented working style\nPreferred Qualifications\nProject coordination or project management experience\nFamiliarity with operational governance, process improvement, enterprise execution routines, workflow documentation, and continuous improvement practices\nExperience in supporting payor operations with a focus on operational efficiency and process optimization\nExperience supporting healthcare, Medicare Advantage, compliance-driven, regulatory, or highly regulated operational programs\nExperience preparing leadership-level updates, status reports, executive-ready materials, meeting materials, and governance documentation\nExperience supporting governance forums, executive reporting, operational readiness, implementation planning, or issue escalation\nBackground supporting payor operations, enterprise operations, product operations, compliance-driven processes, or annual product lifecycle activities\nComfort working in a matrixed environment with multiple business partners and competing priorities\nAdditional Information\nFlexibility with work location; options may include:Humana’s New York office in Midtown Manhattan\nHumana’s Washington, DC office\nHumana’s headquarters in Louisville, Kentucky\nRemote, with majority of work conducted on Eastern time\n\nWork at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours\n40Pay Range\nThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$94,900 - $130,500 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits\nHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 10-27-2026About us\nAbout Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer\nIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.","description_format":"text","description_chars":9928,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Care Services","Primary Care & Medical Centers","Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-21T20:27:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 339 · green card filings: 89","filings_12m":339,"filings_prev_12m":256,"green_card_filings_12m":89,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":0.9,"age_days":5,"expected_fill_days":10,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":130500,"is_top_pay":false},"html_url":"https://alion.io/job/humana-process-improvement-lead-2","json_url":"https://alion.io/job/humana-process-improvement-lead-2.json","meta":{"generated_at":"2026-10-25T06:13:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8512,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2742},"rest":"https://alion.io/mcp/rest/get_company?id=2742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhumana-process-improvement-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhumana-process-improvement-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhumana-process-improvement-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/humana-process-improvement-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhumana-process-improvement-lead-2"}]}