{"id":3640037,"url":"https://alion.io/job/humana-senior-learning-design-professional","title":"Senior Learning Design Professional","company":{"id":2742,"name":"Humana","domain":"humana.com","url":"https://alion.io/company/humana","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":51,"ghost_share":0.039,"stale_share":0.039,"repost_share":0.275,"time_to_fill_p50_days":14,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":71100,"max":97800,"currency":"USD","period":"year","gross":null,"usd_annual":97800},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"HIPAA","optional":true}],"status":"closed","first_seen_at":"2026-11-02T21:23:16Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T15:39:26Z","board_verified":false,"closed_at":"2026-11-05T15:39:26Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Become a part of our caring community\nHumana’s Center of Excellence Curriculum Team is seeking a Senior Learning Design Professional who is experience in adult learning to support the Provider Contact Center. As the Senior Learning Design Professional, you will use instructional design, cognitive psychology and adult learning theory to determine the appropriate learning solution for a new process or system, or to address a knowledge or performance gap.\nKey Role Functions\nDesign and develop learning solutions for both new hires and existing associates to support role-based organizational needs\n\nConduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs\n\nUse a disciplined instructional design approach to create meaningful, memorable learning experiences\n\nWrite effective learning objectives and performance assessments to measure training effectiveness - including evaluating learners' satisfaction levels, proficiency, and performance improvement.\n\nSelect appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence\n\nSelects appropriate media for delivery (instructor-led training, E-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met\n\nDevelop storyboards, instructor-led content, and eLearning.\n\nCreate high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts\n\nIdentify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers\n\nCollaborate with other departments, project managers, peers, etc.\n\nEvaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data\n\nPrepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and collaborate with others to ensure effective delivery and engaging learning experiences\n\nProvides instruction and guidance to Facilitators, including facilitating Train the Trainer sessions when needed\n\nMaintain curriculum content and agendas to ensure they remain current, valid, and relevant to the audience\n\nEstablish learning development timelines, milestones and regularly communicate progress\n\nRespond timely and accurately to curriculum/content feedback\n\nAdhere to design standards and meet quality standards and deadlines\n\nUse your skills to make an impact\nRequired Qualifications\n3+ years of learning design experience with adult learners\n3+ years of experience developing curriculum content, eLearning programs and virtual learning solutions\n2+ years of working experience and technical skills in Articulate 360 (Storyline/Rise)\nProgressive business experience with a focus on eLearning strategies and adult learning theories\nExcellent writing, grammatical and verbal communication skills\nStrong emotional intelligence and organizational skills with the ability to be flexible in a very fluid and fast-paced environment with changing processes and multiple priorities\nStrong attention to detail and analytical skills\nExperience with Microsoft Office products and/or similar tools to include PowerPoint, Excel, Word, Outlook, and Teams\nMust be able to work Eastern Standard Time business hours\nPreferred Qualifications\nBachelor's or Master's degree in Learning and Performance, Education, Communications, Performance Consulting, Industrial/Organizational Development, Humana Resources, or related field\nMinimum 2 years of experience in a consumer facing role\nExperience in Medicaid/Medicare/Provider business lines, contact center or healthcare and/or insurance setting Strongly preferred\nExperience with contact center learning and development for Fortune top 100 organization\nProject management experience and/or PMP certification\nFacilitation experience\nProficiency designing virtual Instructor-led training\nExperience developing and managing courses in an LMS (Learning Management System)\nPrior experience with measuring learning solutions and tying to performance\nAdditional Information\nThis role is 100% remote and anyone selected for offer will be required to operate on Eastern Standard Time business hours.\nWork at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\nScheduled Weekly Hours\n40Pay Range\nThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$71,100 - $97,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits\nHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 11-04-2026About us\nAbout Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer\nIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.","description_format":"text","description_chars":7800,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Care Services","Primary Care & Medical Centers","Pharmacies","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-02T21:23:16Z"},{"event":"close","at":"2026-11-05T15:39:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 339 · green card filings: 89","filings_12m":339,"filings_prev_12m":256,"green_card_filings_12m":89,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":97800,"is_top_pay":false},"html_url":"https://alion.io/job/humana-senior-learning-design-professional","json_url":"https://alion.io/job/humana-senior-learning-design-professional.json","meta":{"generated_at":"2026-11-12T16:11:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33855,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2742},"rest":"https://alion.io/mcp/rest/get_company?id=2742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhumana-senior-learning-design-professional"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhumana-senior-learning-design-professional"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhumana-senior-learning-design-professional"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/humana-senior-learning-design-professional\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhumana-senior-learning-design-professional"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3640037}},{"tool":"search_jobs","arguments":{"company":"humana.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3640037},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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