{"id":3355801,"url":"https://alion.io/job/humand-customer-support-specialist","title":"Customer Support Specialist","company":{"id":2244312,"name":"Humand","domain":"humand.co","url":"https://alion.io/company/humand","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":60,"open_postings":15,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Argentina"],"countries":["AR"],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-08-12T20:03:16Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T02:41:01Z","board_verified":true,"closed_at":null,"days_open":442,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":442},"description":"En Humand ayudamos a las empresas a digitalizar sus procesos de comunicación interna, cultura y recursos humanos en un solo lugar.\n¿Te gustaría ser parte de la revolución digital en el ámbito de RRHH?\nEstamos buscando un Customer Support Specialist para unirse a nuestro equipo de Customer Experience. Este rol es fundamental para generar un vínculo de confianza con el cliente, brindando una atención de excelencia con calidez humana.\nPrincipales Responsabilidades\nBrindar atención de calidad mundial a colaboradores de nuestros clientes más importantes.\n\nRealizar el soporte diario de Humand en distintos clientes de Latinoamérica.\n\nIdentificar inconvenientes y ayudar a resolverlos con velocidad y calidez.\n\nContactar a los líderes de RR. HH. de distintas empresas, a quienes vas a brindarles apoyo y capacitación a la hora de resolver sus inquietudes.\n\nCapacitar a nuestros clientes y educarlos con el uso de nuestra plataforma.\n\nRealizar el reporting y seguimiento de sus inconvenientes, recopilando feedback para nuestro equipo de Producto.\n\nEntender los problemas de los clientes para ayudarlos a mejorar sus procesos con ideas innovadoras para ellos.\n\n¿Qué valoramos?\nExperiencia mínima de 1 años en Soporte al Cliente o Customer Experience (excluyente).\n\nInglés intermedio (excluyente).\n\nDisponibilidad para trabajar en horario de 12 a 21hs o de 10 a 19hs hora ARG (excluyente).\n\nConocimientos y curiosidad por uso de herramientas de IA.\n\nExcelentes habilidades de comunicación, con empatía y simpatía.\n\nManejo ágil de múltiples clientes en simultáneo.\n\nCreatividad para pensar ideas de soluciones inteligentes: ir más allá del típico caso de uso para cada cliente encontrando \"hacks\" y \"workarounds\" a los obstáculos.\n\nCapacidad de adaptación para el ambiente en constante evolución de una startup en muy rápido crecimiento.\n\nPriorización y organización de tu tiempo y el de los clientes.\n\n¡Sumate!\nNuestra misión es empoderar a las personas en el trabajo para hacerlas más felices y exitosas.\nNuestro propósito: Llevar felicidad al mundo del trabajo.\n| Conoce más sobre nosotros en: https://humand.co/es/","description_format":"text","description_chars":2115,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Human Resources","HR & Payroll 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