{"id":2956636,"url":"https://alion.io/job/humane-colorado-associate-manager-community-veterinary-services","title":"Associate Manager, Community Veterinary Services","company":{"id":1979647,"name":"Humane Colorado","domain":"humanecolorado.org","url":"https://alion.io/company/humanecolorado","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62379,"max":67060,"currency":"USD","period":"year","gross":null,"usd_annual":67060},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T18:17:09Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T09:09:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nPurpose of Position:\nThe Associate Manager serves as an operational leader and culture champion for Humane Colorado's Veterinary Hospital at CSU Spur. This role partners with the Practice Manager, veterinary leadership, and hospital teams to ensure exceptional patient care, outstanding client experiences, operational excellence, and strong employee engagement.\nHumane Colorado's Community Veterinary Services team exists to expand access to high-quality, affordable veterinary care for pets and families experiencing barriers to care. Through urgent care, surgery, dentistry, wellness services, and innovative community programs, we help keep pets healthy, prevent unnecessary suffering, and preserve the bond between people and the animals they love. The Associate Manager plays a critical role in advancing this mission by developing teams, optimizing operations, supporting quality care, and creating an environment where employees, volunteers, clients, and community partners can thrive.\nResponsibilities\nLeadership & Team Development\nPartner with the Director, Practice Manager, and fellow Associate Managers to support the daily operations and strategic goals of Community Veterinary Services at CSU Spur.\nManage and develop an effective staff: providing effective communication, leadership, guidance and resources. Determine staff qualifications and competency; recruit, interview, select, hire, train, orient, mentor, evaluate, coach, counsel, discipline, and reward. Establish and monitor staff safety and regulatory compliance.\nAssist with recruiting, hiring, onboarding, training, and developing a high-performing team committed to exceptional patient care, client service, and operational excellence.\nFoster a positive, collaborative, and mission-driven culture that reflects Humane Colorado's values and commitment to Compassion Always.\nOperational Excellence\nSupport the efficient day-to-day operation of the Veterinary Hospital at CSU Spur by ensuring staff, resources, and workflows are aligned to meet patient care and service demands.\nMonitor staffing needs, scheduling adjustments, call-outs, and time-off requests to maintain hospital capacity and operational continuity.\nManage daily appointment utilization to support access to care while optimizing patient flow and team effectiveness.\nDevelop, implement, and maintain standard operating procedures that promote consistency, quality, safety, and efficiency.\nMonitor compliance with safety standards, regulatory requirements, and organizational policies while supporting a culture of accountability and continuous improvement.\nServe as a floor leader, working alongside team members and providing hands-on operational support as needed to ensure seamless daily operations.\nPatient Care & Service Excellence\nSupport hospital teams in maintaining high standards of animal care and client service.\nEnsure every interaction with clients, volunteers, staff, and community partners reflects Humane Colorado's mission, values, and commitment to compassionate care.\nNavigate complex or emotionally charged situations with professionalism, empathy, flexibility, and sound judgment.\nSeek solutions that create the best possible outcomes for pets, families, and the organization while preserving positive relationships and trust.\nResource & Program Management\nOversee inventory management and resource utilization to maximize value, control expenses, and minimize waste.\nSupport administration and optimization of the hospital's practice management software and related systems.\nReview monthly key performance indicator (KPI) reports to support operational decision-making and continuous improvement.\nPartner with Facilities and other departments to ensure equipment, workspaces, and hospital resources remain safe, functional, and operationally ready.\nSupport departmental administrative and financial processes, including payroll, accounts payable, and daily deposits, as assigned.\nVolunteer & Training Program Support\nSupport the volunteer program by supporting recruitment, onboarding, training, evaluation, engagement, and recognition efforts.\nCollaborate with the Veterinary Training Specialist and Team Leads to support hospital training initiatives and ongoing staff development.\nContribute to a learning environment that encourages growth, teamwork, knowledge sharing, and continuous improvement.\nPeople Care\nPeople are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.\nCompetencies\nCompetencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources\nOrganizational Key Competencies\nIntegrity and Ethics\nAdapting to Change and Ambiguity\nCustomer and Community Focus\nEmotional Intelligence\nExcellence\nLeadership Core Competencies\nProject and Process Management \nDelivering Results\nPeople Leadership\nCommunication and Influence \nAccountability \nContinuous Learning and Professional Development\nPosition Core Competencies\nAnalytical Thinking\nOperational Excellence \nPlanning and Prioritization\nProblem Solving and Decision Making\nInnovation\nResource Management \nRelationship Building\nProject Management\nConflict Management\nSuccessful De-escalation \nSupervisory or Managerial Responsibility\nVeterinary Technicians\nVeterinary Assistants\nCustomer Service Representatives\nVolunteers\nTravel\nThis position may require travel to different work sites\nShift Details: Four ten hour shifts\nFull-Time Benefits - Please visit our website for a comprehensive list of all offered benefits.\nBenefits (medical, dental, and vision)\n401(k) with matching\nFlexible spending accounts\nLife and Short-Term Disability Insurance\nPaid Time Off (PTO)\nPaid Sick Time\nSabbatical\nHoliday Pay\nEmployee discounts\nDiscounted Pet Insurance\nand more!\nCompensation:\n$62,379-$67,060 annually (starting pay commensurate with market, experience, and equity)\nWork Conditions and Physical Requirements\nHandle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects with reasonable accommodation.\nPosting will remain open until filled, with a minimum posting period of 5 days.\nRequirements\nPosition Qualifications\nKnowledge/Skills/Abilities\nDemonstrated success working in a veterinary medical environment. \nStrong verbal, written, and interpersonal communication skills, with the ability to build positive relationships across diverse audiences. \nExcellent organizational, prioritization, and time management skills. \nAbility to think critically, solve problems effectively, and make sound decisions in a fast-paced environment. \nAbility to manage multiple priorities while maintaining attention to detail and operational excellence. \nIntermediate proficiency in Microsoft Office Suite and other business technology applications. \nAbility to collaborate effectively with employees, leaders, volunteers, and community partners to achieve shared goals.\nAbility to de-escalate challenging situations and develop creative, practical solutions that support the best interests of clients and their pets. \nRequired\nEducation: Associate degree or equivalent experience\nWork Experience: Two years of experience working in veterinary medicine and two years in a supervisory, lead, or management role\nDesired\nExperience working as a Veterinary Technician or Assistant \nExperience working with diverse or underserved communities\nAbility to effectively solve problems and make decisions \nExperience developing, facilitating, and evaluating employee training programs.\nAdvanced proficiency with veterinary practice management software systems.\nExperience in animal welfare, shelter medicine, or another professional animal care field.\nBilingual fluency in both English and Spanish\nDemonstrated ability to partner effectively with multiple levels of leadership to identify challenges, develop solutions, and implement operational improvements.\nSalary 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