IT Support Supervisor

Description: Manage day-to-day IT support operations, including ticket prioritisation, assignment and resolution tracking.
Respond to and resolve complex technical issues escalated from the support team, or provide technical guidance to team members.
Monitor system performance and proactively identify opportunities to improve IT support processes and efficiency.
Maintain IT asset inventory and ensure compliance with company policies and industry standards.
Coordinate with external vendors and service providers to ensure timely resolution of technical issues.
Generate performance reports and provide regular updates to senior management on IT support metrics and team performance.
Implement and communicate IT policies, procedures and best practices to the support team.
Provide first-line support for critical system issues and outages.
Manage IT support budgets and contribute to strategic planning for technology infrastructure improvements.
What we're looking for.
5++ years of experience in IT support roles, with at least 1-2 years in a supervisory or team lead capacity.
Strong technical knowledge across operating systems (Windows, macOS, Linux), networking fundamentals, and common enterprise software applications.
Proven experience in managing help desk operations, including ticketing systems and ITSM tools.
Excellent leadership and people management skills, with the ability to motivate and develop team members.
Strong problem-solving abilities and a methodical approach to troubleshooting technical issues.
Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Certification relevant to IT support (such as CompTIA A+, Microsoft Certified Associate, or equivalent) is preferred.
Experience with remote support tools and technologies is advantageous.
Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to delivering high-quality customer service.
What we offer.
At HUMANICA, we are committed to supporting the wellbeing and professional development of our employees. We provide a competitive salary package commensurate with experience and qualifications. Our benefits include opportunities for ongoing professional development and training to enhance your technical skills and leadership capabilities. We foster a collaborative and inclusive workplace where your contributions are recognised and valued. We offer flexible working arrangements where appropriate to support work-life balance, and we encourage open communication with management about any support you may need to succeed in your role. We believe in investing in our people and creating an environment where everyone can thrive.
If you meet the above requirements and are excited about this opportunity to lead our IT support function at HUMANICA Public Company Limited, we would love to hear from you. Please submit your CV and a covering letter detailing your relevant experience and why you are interested in this position. We look forward to speaking with you soon.
Job skills required: Linux, Leadership Skill