{"id":1302616,"url":"https://alion.io/job/humanica-it-support-supervisor","title":"IT Support Supervisor","company":{"id":49547,"name":"Humanica","domain":"humanica.com","url":"https://alion.io/company/humanica","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-26T11:33:03Z","employer_posted_date":null,"last_verified_at":"2026-09-26T11:33:03Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Description: Manage day-to-day IT support operations, including ticket prioritisation, assignment and resolution tracking.\n\nRespond to and resolve complex technical issues escalated from the support team, or provide technical guidance to team members.\n\nMonitor system performance and proactively identify opportunities to improve IT support processes and efficiency.\n\nMaintain IT asset inventory and ensure compliance with company policies and industry standards.\n\nCoordinate with external vendors and service providers to ensure timely resolution of technical issues.\n\nGenerate performance reports and provide regular updates to senior management on IT support metrics and team performance.\n\nImplement and communicate IT policies, procedures and best practices to the support team.\n\nProvide first-line support for critical system issues and outages.\n\nManage IT support budgets and contribute to strategic planning for technology infrastructure improvements.\n\nWhat we're looking for.\n\n5++ years of experience in IT support roles, with at least 1-2 years in a supervisory or team lead capacity.\n\nStrong technical knowledge across operating systems (Windows, macOS, Linux), networking fundamentals, and common enterprise software applications.\n\nProven experience in managing help desk operations, including ticketing systems and ITSM tools.\n\nExcellent leadership and people management skills, with the ability to motivate and develop team members.\n\nStrong problem-solving abilities and a methodical approach to troubleshooting technical issues.\n\nExceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.\n\nCertification relevant to IT support (such as CompTIA A+, Microsoft Certified Associate, or equivalent) is preferred.\n\nExperience with remote support tools and technologies is advantageous.\n\nAbility to work under pressure and manage multiple priorities in a fast-paced environment.\n\nStrong attention to detail and commitment to delivering high-quality customer service.\n\nWhat we offer.\n\nAt HUMANICA, we are committed to supporting the wellbeing and professional development of our employees. We provide a competitive salary package commensurate with experience and qualifications. Our benefits include opportunities for ongoing professional development and training to enhance your technical skills and leadership capabilities. We foster a collaborative and inclusive workplace where your contributions are recognised and valued. We offer flexible working arrangements where appropriate to support work-life balance, and we encourage open communication with management about any support you may need to succeed in your role. We believe in investing in our people and creating an environment where everyone can thrive.\n\nIf you meet the above requirements and are excited about this opportunity to lead our IT support function at HUMANICA Public Company Limited, we would love to hear from you. Please submit your CV and a covering letter detailing your relevant experience and why you are interested in this position. We look forward to speaking with you soon.\nJob skills required: Linux, Leadership Skill","description_format":"text","description_chars":3179,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payroll Services","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-26T12:12:00Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["seen:1","velocity","win:early","comp:junior"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/humanica-it-support-supervisor","json_url":"https://alion.io/job/humanica-it-support-supervisor.json","meta":{"generated_at":"2026-09-29T00:42:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":595,"day_limit":5000,"remaining_today":4405,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}