{"id":91913,"url":"https://alion.io/job/humanoid-mechatronics-remote-support-engineer","title":"Mechatronics Remote Support Engineer","company":{"id":35230,"name":"Humanoid","domain":"thehumanoid.ai","url":"https://alion.io/company/thehumanoid","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Robotics","role_family":"Robotics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":171000,"period":"year","method":"role_country_seniority_unknown","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Bash","optional":false},{"name":"Linux","optional":false},{"name":"ROS2","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Ubuntu","optional":false},{"name":"Git","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-07-10T20:50:43Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-10-17T05:43:14Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":98},"description":"Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND-01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.\nAbout the Role\nWe are looking for a Mechatronics Remote Support Engineer to be the troubleshooting core of our Remote Services team - the people who keep our humanoid robots running in the field. When a robot has a problem, you diagnose it remotely, resolve what can be resolved without a site visit, and - when hands are needed on the robot - produce a precise physical-intervention recommendation for the field or Repair Centre teams to execute.\nThis is a hands-on, customer-facing technical role. You will work remote-first, diagnosing as deep into the robot as the tools allow, and you will occasionally travel as a “flying doctor” when local resources cannot resolve an issue themselves.\nWhat You’ll Do:\nDiagnose robot faults remotely using telemetry and our Digital Shadow diagnostics (remote diagnostics, 3D BOM explosion, and fleet-pattern detection).\n\nResolve issues remotely wherever possible, driving each case to the deepest root cause you can before escalating.\n\nProduce complete physical-intervention recommendations - what to do, why, how, the skill level, spare parts, expected time, and any special tooling.\n\nOccasionally, act as a flying doctor on-site when local resources cannot fix the issue themselves.\n\nPrioritise cases against SLAs and keep customers informed with clear, transparent updates.\n\nDocument diagnoses and resolutions so the team’s collective knowledge grows while the digital tools mature.\n\nEscalate through the single point of entry to Engineering when a case genuinely needs R&D.\n\nWe’re Looking For:\nHands-on knowledge of robot hardware: 2D/3D LiDAR, RGB cameras, motors, and actuators.\n\nSoftware troubleshooting on robots: ROS2, Bash, Ubuntu/Linux, and bootloader/firmware.\n\nStrong remote-diagnosis instincts - you localise faults precisely before recommending any physical work.\n\nClear technical communication with customers and field teams, especially under SLA pressure.\n\nA methodical, case-to-the-end mindset with disciplined documentation.\n\nWillingness to travel occasionally for on-site interventions.\n\nNice to have:\nExperience with Time-of-Flight (ToF) sensors and IMUs.\n\nPython and Git for building small diagnostic utilities.\n\nPrior customer-facing field-service or technical-support experience.\n\nFamiliarity with SLA-driven support operations and lean, one-piece-flow ways of working.\n\nWhat We Offer\nCompetitive equity: stock options with meaningful upside as we scale.\n\n30+ days off, including 23 days annual leave, all UK bank holidays, and additional company closure days (including Christmas-New Year shutdown).\n\nPrivate healthcare, including virtual and in-person care.\n\nPension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.\n\nFree daily breakfast, catered lunch, and snacks in-office.\n\nWork at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.\n\nReal ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.","description_format":"text","description_chars":3475,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Logistics & Warehouse Robotics","Industrial Robotics","Humanoid Robots"],"lifecycle":[{"event":"open","at":"2026-07-10T20:50:43Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.371,"p_room":0.45,"age_days":98,"expected_fill_days":58,"reasons":["conf:0","stale_co","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/humanoid-mechatronics-remote-support-engineer","json_url":"https://alion.io/job/humanoid-mechatronics-remote-support-engineer.json","meta":{"generated_at":"2026-10-17T08:29:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11347,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":35230},"rest":"https://alion.io/mcp/rest/get_company?id=35230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhumanoid-mechatronics-remote-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhumanoid-mechatronics-remote-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhumanoid-mechatronics-remote-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/humanoid-mechatronics-remote-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhumanoid-mechatronics-remote-support-engineer"}]}