{"id":2490451,"url":"https://alion.io/job/humanscale-field-service-technician","title":"Field Service Technician","company":{"id":1932842,"name":"humanscale","domain":"humanscale.com","url":"https://alion.io/company/humanscale-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T02:01:48Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T17:49:02Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Company Overview\nHumanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products - seating, sit/stand desks, technology support and lighting - have led the industry in performance and simplicity for over 40 years.\nOverview\nThe Field Service Technician is responsible for inspecting, updating, and installing company product at the customer site on an as needed basis. They will assist in maintaining solid customer relations through quality installations, excellent customer service, and superb problem-solving skills. They work closely with sales and office personnel to ensure quality in their district.\nResponsibilities\nHandle all facets of the customer’s field service experience in dedicated territory\nPromptly incorporate all new processes and knowledge into daily workflows\nWork Order Requests\nConduct installations and warranty repairs for all existing and new Humanscale products \nIdentify, analyze, and solve problems\nRespond to all customer requests and complaints in a courteous, professional, and caring manner\nEnsure that all customers feel they are a priority\nProvide education to the customer\nPerform at a high level of accuracy and productivity without sacrificing quality\nFollow all company and customer safety rules, including maintaining a safe, clean, and orderly work area\nMaintain a balance between company policy and customer benefit in decision making. Handle issues in the best interest of both the customer and the company\nUnderstand how installations and warranty repairs are conducted for all existing and new Humanscale products\nPerform large, strategic installation projects, acting as liaison between the customer, dealer, sales, administrators, and operations personnel\nDocument customer work performed and maintain accurate records\nCommunicate additional needs for any open requests\nClose completed requests\nReport Defects/QC Customer Complaints\nSubmit defect reports as needed\nShare information not only with peer teams but also with the leadership team to facilitate effortless and transparent experiences\nOffice Projects\nOffice support for mockups and installation\nInventory management such as placing orders for stock, put stock away, and pull stock to stage for warranty or installation work\nComplete reporting for supervisor assigned tasks\nMaintain comprehensive knowledge of all existing and new Humanscale products\nDemonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, sales, management, and other co-workers\nMay be Involved in large escalations, including calls with the customer, and answer any questions that may arise \nEnsure the Humanscale brand is reflected at each touchpoint of the process\nAttend all company training and meetings as scheduled\nMaintain a clean and professional personal appearance\nAdhere to Humanscale procedures and departmental standard operating processes\nBe a catalyst for continuous improvement \nPrevent future issues from arising by assessing trending issues and partnering with sales reps, peers and manager to create or modify process to address at the root cause\nProactively suggest solutions based on past resolutions and experience \nResolve issues to not only address the immediate issue, but also incorporate resolutions at a root cause level \nQualifications\nTwo years of related experience or training\nHigh school diploma or equivalent\nSales and/or Customer Service experience \nCommunicate effectively verbally and in writing\nDemonstrate the ability to work under pressure\nQuick learner and problem solver; able to seek out solutions autonomously\nAble to decipher ambiguous situations and identify the proper path\nStrong time-management and organizational skills\nRobust documentations skills\nProven ability to partner with others to accomplish goals\nAbility to remain focused with interruptions and return to task quickly\nAbility to summarize a lot of information into a few bullets\nAbility to pay for gas, parking, and parking meters up front and submit for reimbursement\nValid driver’s license and automobile insurance\nAdequate transportation for transporting product and equipment within the designated geographic area (for NYC - preferred, but not required).\nAbility to perform work outside of the office either at customer sites and/or other offices\nMust be able to lift, push and pull 60 pounds and maneuver any single package weighting up to 151 pounds with appropriate equipment\nMust be able to do repetitive bending and stretching\nMust be able to stand on feet for long periods of time\nMust be able to use hand tools throughout the workday weighing approximately 5-10 pounds\nMust be able to drive throughout the workday\nCOMPUTER SKILLS\nBasic proficiency in MS Office\nBenefits\nCompetitive salary\nMedical Benefits (Medical, Dental, Vision)\nHSA, FSA, Commuter Benefits\nMedical Discounts\nAncillary Benefits\nAccident, Critical Illness, Hospital Insurance\nVoluntary, Spouse, and Child Life Insurance\nPet Insurance\nEmployee Discount Programs\n401k matching\nPaid time off (including 15 PTO days and 11 holidays)\nHumanscale is an Equal Opportunity Employer (Disabled/Veteran)\nHourly Range: $22.35-$32.61\nPlease note that the salary information is a general guideline. Humanscale considers other factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market location and business considerations when extending an offer.\nScam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Humanscale. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Humanscale will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.","description_format":"text","description_chars":6158,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Education","Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-14T02:01:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":true},"html_url":"https://alion.io/job/humanscale-field-service-technician","json_url":"https://alion.io/job/humanscale-field-service-technician.json","meta":{"generated_at":"2026-10-20T21:09:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1932842},"rest":"https://alion.io/mcp/rest/get_company?id=1932842"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhumanscale-field-service-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhumanscale-field-service-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhumanscale-field-service-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/humanscale-field-service-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhumanscale-field-service-technician"}]}