{"id":832668,"url":"https://alion.io/job/humanz-client-success-manager-2","title":"Client Success Manager","company":{"id":679433,"name":"Humanz","domain":"humanz.com","url":"https://alion.io/company/humanz-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-20T00:00:00Z","employer_posted_date":"2026-04-20","last_verified_at":"2026-11-04T13:40:38Z","board_verified":true,"closed_at":null,"days_open":198,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":198},"description":"The purpose of this role is to ensure the success of Humanz’ customers by either designing, planning , and managing influencer marketing campaigns from concept to finish via the Humanz technology platform; as well as onboarding new clients & ensuring their successful usage of the Humanz technology platform. This role also has a commercial focus, ensuring your clients spend their allocated budget within the designated time frame.\nThe role requires the following skills:\nPrevious experience in the management of influencer marketing campaigns;\nGreat account & relationship management skills, including previous experience;\nGreat campaign reporting and written communication skills;\nGood marketing strategy and creative skills;\nGood financial & operational management skills;\nAble to work independently within a small but dynamic team.\nCore focus & responsibilities:\nCreate strategies and creative concepts for influencer campaigns;\nIdentify the most suitable influencers and verify them via Humanz;\nContact influencers, brief them and manage them during campaigns;\nEnsure campaign targets are met within agreed budgets and costs;\nCompile campaign reports;\nAct the as the primary point of contact with clients, guiding them, and communicating progress throughout;\nAssist new customers and influencers with their on-boarding;\nAnswer questions and queries from customers and influencers;\nManage the creation of cost estimates for customers and obtaining signed contracts, estimates or purchase orders;\nReport on completion of work, revenue and costs within the Humanz backoffice;\nAssist the CEO with other operational requirements within this growing business.\nRequirements\nPrevious experience for the role should include:\n3+ years experience managing influencer marketing campaigns or programs;\nCustomer relationship management or account management experience;\nStrong existing network within the influencer marketing 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