{"id":3568458,"url":"https://alion.io/job/humina-resource-service-manager","title":"Service Manager","company":{"id":4446188,"name":"Humina Resource","domain":"huminaresource.com","url":"https://alion.io/company/humina-resource","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Torrance, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-31T13:37:32Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-04T12:24:20Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Service Manager / Japanese Bilingual Required\nLocation: Torrance, CA\nEmployment Type: Full-time, Exempt\nSalary: $75,000 - $80,000 (DOE)\nAbout the Role\nWe are seeking a Service Manager to lead and oversee our Service Department. This role combines hands-on technical knowledge with operational leadership, requiring a professional who can effectively guide technicians while ensuring efficient and high-quality service operations.\nThe ideal candidate will have a strong understanding of service work at a practical level and the ability to manage both technical and administrative responsibilities.\nKey Responsibilities\nTechnical Leadership\nProvide technical guidance and oversight to service technicians in machine cleaning, maintenance, and troubleshooting\nMaintain sufficient hands-on knowledge to support, coach, and evaluate technician performance\nParticipate in hands-on work when necessary to support operations, training, or issue resolution\nEnsure adherence to standardized service procedures and quality standards\nAssist in resolving escalated technical issues in collaboration with senior technicians or specialists\nPromote continuous improvement in technical skills and service consistency across the team\nService Operations Management\nTeam Management\nSupervise service technicians nationwide, ensuring productivity, accountability, and adherence to company standards\nConduct performance evaluations and provide coaching and development support\nMaintain professionalism, discipline, and team morale\nAdministrative Oversight\nOversee scheduling, timekeeping, and compliance with company policies\nEnsure accurate documentation and reporting of service activities\nCross-Functional Collaboration\nCoordinate with Sales Operations and other departments to align service with business objectives\nFacilitate effective communication across teams\nCustomer and Service Quality\nHandle escalated customer concerns professionally and ensure timely resolution\nMaintain high standards of service quality and customer satisfaction\nOperational Improvement\nIdentify opportunities to improve efficiency, workflow, and service delivery\nSupport implementation of operational strategies and process improvements\nVendor Coordination\nManage vendor relationships and ensure service-related resources meet operational needs\nQualifications\nRequired\nJapanese-English bilingual required to communicate with clients and internal teams\nExperience in technical service, maintenance, or equipment-related environments\nWorking knowledge of machine cleaning, maintenance, or troubleshooting\nAbility to guide, coach, and evaluate technical staff\nStrong communication and collaboration skills\nAbility to manage both technical and administrative responsibilities\nPreferred\nJapanese, Spanish, and English trilingual skills\nPrior supervisory or leadership experience in a technical environment\nBachelor's degree or equivalent experience\nBenefits\nHealth, Dental, and Vision Insurance\nPaid Time Off (PTO)\nWork Schedule\nMonday to Friday\n8:30 AM - 5:30 PM or 9:00 AM - 6:00 PM\nWork Environment\nWork is performed in a technical service environment with moderate noise levels\nExposure to service equipment, cleaning tanks, and operational machinery\nInvolves handling cleaning agents and chemicals in accordance with safety protocols\nRequires physical activity including standing, walking, and occasional lifting\nMay involve working around material handling equipment such as forklifts\nAdditional Information\nThis role is not purely administrative and does not require a master technician level. The Service Manager is expected to have sufficient practical experience to lead effectively while leveraging the expertise of technicians and specialists as needed.\nFor this position, please contact Satomi Honda:\n(213) 448-7822\n","description_format":"text","description_chars":3813,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-31T13:37:32Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:3","agency","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/humina-resource-service-manager","json_url":"https://alion.io/job/humina-resource-service-manager.json","meta":{"generated_at":"2026-11-04T12:37:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18994,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4446188},"rest":"https://alion.io/mcp/rest/get_company?id=4446188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhumina-resource-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhumina-resource-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhumina-resource-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/humina-resource-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhumina-resource-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3568458}},{"tool":"search_jobs","arguments":{"company":"huminaresource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3568458},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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