{"id":2423686,"url":"https://alion.io/job/humnize-2nd-line-it-support-technician","title":"2nd Line IT Support Technician","company":{"id":4418264,"name":"Humnize","domain":"humnize.com","url":"https://alion.io/company/humnize","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ilkley, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":62000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2025-01-28T10:02:00Z","employer_posted_date":"2025-01-28","last_verified_at":"2026-10-27T20:38:28Z","board_verified":true,"closed_at":null,"days_open":637,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":636},"description":"Feeling Stuck in Your Career? Ready for Something More?\nIt’s frustrating, isn’t it? You’re great at solving problems, supporting people, and keeping everything running smoothly-but it feels like no one notices. You’re ready for a role that challenges you, values your skills, and gives you room to grow.\nIf this sounds like you, we’ve got the perfect opportunity.\nJoin a Team That Truly Cares\nWe’re partnering with a trusted IT provider that’s spent nearly two decades helping businesses across Yorkshire operate securely and efficiently. Known for their people-first approach and tailored IT solutions, they don’t just solve problems-they build relationships.\nAt their heart is a small, close-knit team that values collaboration, creativity, and innovation. They believe in supporting each other, celebrating wins, and sharing ideas. And they’re looking for someone who’s ready to roll up their sleeves, make an impact, and grow alongside them.\nWhat really sets them apart? They see attitude and willingness to learn as just as important as aptitude. So if you’re proactive, love self-learning, and want to keep growing your technical skills, you’ll thrive here.\nWork That Challenges and Inspires\nAs a 2nd Line IT Support Technician, you’ll be the trusted expert clients turn to when things get tricky. From resolving complex technical issues to leading impactful IT projects, every day will offer a new challenge-and a chance to make a difference.\nHere’s what you’ll do:\nOwn the Toughest Problems: Handle escalations from 1st and 2nd Line teams, ensuring timely resolutions for complex technical issues.\nManage Client Infrastructure: Oversee the setup, configuration, and maintenance of servers, networks, and cloud platforms.\nDeliver Tailored Solutions: Collaborate with your team and clients to recommend and implement technical solutions that keep businesses secure and productive.\nDrive Continuous Improvement: Suggest new tools, processes, and best practices to keep everyone one step ahead.\nWhat You’ll Bring\nTechnical Know-How: You’ve got solid experience in Microsoft 365, Windows Server, networking, and virtualisation. You don’t shy away from tricky troubleshooting or advanced configurations.\nMSP Background: Previous experience in a Managed Service Provider environment is a big plus-but if you’ve got the right mindset and can pick things up quickly, we’d still love to hear from you.\nProactive Attitude: You’re always looking for ways to expand your skill set and take the initiative, whether it’s learning a new tech tool or streamlining a process.\nGrowth Mindset: Whether you’re already a seasoned 3rd Liner or a strong 2nd Liner ready to step up, you’re eager to learn, adapt, and take on more responsibility in a smaller team.\nPeople Skills: You know how to translate “tech speak” into clear, approachable language for clients and colleagues.\nWhy It’s a Great Move\nRoom to Grow: You’ll have plenty of opportunities to learn new technologies, take on leadership in projects, and shape the future of the IT services they provide.\nSupportive Culture: This is a place that celebrates wins, big or small, and invests in your professional development.\nImpactful Work: Because the team is close-knit, your ideas will be heard, and your contributions will make a genuine difference.\nCompetitive Package: Expect a salary that reflects your expertise, plus benefits designed to support you in and out of work.\nReady for the Next Step?\nIf you’ve been itching for a role where you’ll be challenged, valued, and encouraged to grow, this is it. Click Apply Now to start a conversation. We can’t wait to see what you’ll bring to the team!\nClick “Apply Now” to take the first step.\nEqual Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.\nPlease note : in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.","description_format":"text","description_chars":4196,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T06:37:55Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.182,"p_room":0.28,"age_days":636,"expected_fill_days":30,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/humnize-2nd-line-it-support-technician","json_url":"https://alion.io/job/humnize-2nd-line-it-support-technician.json","meta":{"generated_at":"2026-10-28T00:49:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":968,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418264},"rest":"https://alion.io/mcp/rest/get_company?id=4418264"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhumnize-2nd-line-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhumnize-2nd-line-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhumnize-2nd-line-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/humnize-2nd-line-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhumnize-2nd-line-it-support-technician"}]}