{"id":3789622,"url":"https://alion.io/job/humnize-customer-support-advisor","title":"Customer Support Advisor","company":{"id":4418264,"name":"Humnize","domain":"humnize.com","url":"https://alion.io/company/humnize","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"D","score":53,"open_postings":14,"ghost_share":0.786,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wetherby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false}],"status":"live","first_seen_at":"2024-11-29T14:52:25Z","employer_posted_date":"2024-11-29","last_verified_at":"2026-11-08T07:06:28Z","board_verified":true,"closed_at":null,"days_open":708,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":707},"description":"Feeling Overlooked in Your Current Job?\nIt’s frustrating,\nisn’t it? You work hard, solve problems, and help people every day-but it feels\nlike no one notices. You deserve more.\nImagine working\nsomewhere that recognises your contributions, values your skills, and invests\nin your training and development. If that sounds like what you’re looking for,\nwe’ve got the perfect opportunity for you.\nJoin a Team That Puts People First\nWe’re working with a\ntrusted IT provider that has spent the past 25 years delivering complex data\nmanagement and access projects to the public sector. Known for their innovative\nsolutions and unwavering reliability, they make technology simple, secure, and\nstress-free for their clients. Behind every project is a team of dedicated\nexperts who care deeply about making a difference-and they’re looking for\nsomeone like you to join them.\nBe the Difference Every Day\nAs a Customer\nSupport Advisor, you’ll be the person clients rely on when things don’t go as\nplanned. Whether it’s troubleshooting Microsoft 365, setting up accounts for\nnew team members, or solving hardware issues, you’ll be the friendly expert\nthey trust to make things right.\nHere’s what your day\ncould look like:\nTalking to clients via phone,email, or support tickets to understand and resolve their issues.\n\nFixing problems withMicrosoft 365, Active Directory, and hardware.\n\nKeeping everything on trackby logging and managing support tickets.\n\nHelping new team members getup to speed with their accounts and devices.\n\nSharing ideas to improveprocesses and solve problems faster.\n\nYou won’t be going\nit alone. You’ll be part of a collaborative team that’s got your back and will\ngive you the tools, training, and support you need to succeed.\nWhat You’ll Bring to the Team\nWe’re not looking\nfor perfection-just someone who’s great with people, loves solving problems,\nand is ready to learn. You don’t need to tick every box-what matters most is\nyour attitude. Here’s what will help you stand out:\nA knack for explaining thingsin a way that makes sense, even to someone who isn’t technical.\n\nThe ability to stay organisedand handle multiple tasks without losing track.\n\nExperience in customerservice or IT support is great, but if you’re eager to learn and grow,\nwe’d still love to hear from you.\n\nWhy You’ll Love This Job\nThis isn’t just\nanother IT role-it’s your chance to be part of a team that genuinely values\nwhat you do and gives you the tools to grow.\nWork That\nMatters: Support\nindustries that rely on secure, innovative IT solutions to keep critical\noperations running.\n\nA Great Team\nEnvironment: Be\npart of a supportive, collaborative team where your ideas are heard, and\nyour efforts are recognised.\n\nRoom to Grow: Develop your skills, work\nwith cutting-edge technology, and build your career.\n\nGenerous\nHolidays: 25\ndays holiday (rising to 29) plus bank holidays, and your birthday off.\n\nComprehensive\nHealthcare:\nFully funded BUPA Medical and Dental cover after probation, plus 3x Death\nin Service cover.\n\nFamily\nSupport: Two\nweeks’ full pay for paternity leave, 12 weeks’ full pay for maternity\nleave, and up to one month paid for long-term absences.\n\nCost of\nLiving Support:\n£100 gross per month for living costs, and around £50 net per month to\nhelp with fuel for travelling to work.\n\nRetirement\nPlanning: A\nsolid pension scheme with 3% employer and 5% employee contributions (and\nthe option to contribute more).\n\nSick Pay\nThat’s Got Your Back: Up to 10 paid days for infrequent, unconnected absences.\n\nConvenient\nFree Parking:\nFree on-site parking with EV charging points for office-based roles.\n\nReady to Start the Next Chapter in Your Career?\nYou don’t have to\nsettle for feeling invisible. If you’re ready for a role where your skills make\na difference, your ideas are valued, and have a genuine career path, we’d love\nto hear from you.\nClick “Apply Now” to start your journey with this\namazing team.","description_format":"text","description_chars":3916,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T05:54:02Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.122,"p_room":0.28,"age_days":708,"expected_fill_days":30,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/humnize-customer-support-advisor","json_url":"https://alion.io/job/humnize-customer-support-advisor.json","meta":{"generated_at":"2026-11-08T07:31:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418264},"rest":"https://alion.io/mcp/rest/get_company?id=4418264"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhumnize-customer-support-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhumnize-customer-support-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhumnize-customer-support-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/humnize-customer-support-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhumnize-customer-support-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3789622}},{"tool":"search_jobs","arguments":{"company":"humnize.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3789622},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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