# Desktop Support Engineer

Looking for a role where every day brings something different? If you’re a hands-on IT professional who enjoys solving problems, supporting people, and keeping things running smoothly, this could be your perfect next step. We’re looking for an IT Support Engineer to join a supportive, fast-paced team providing on-site technical support across a range of school environments. From setting up new devices and resolving user issues to maintaining reliable classroom tech, you’ll be the go-to person for keeping systems - and lessons - running without a hitch. This role combines variety, independence, and people interaction - ideal for someone who takes pride in their work and enjoys seeing the impact of what they do. What you’ll do Your days will be diverse and hands-on, including: Delivering 1st and 2nd line technical support on-site across multiple locations Troubleshooting Windows devices, Chromebooks, printers, and AV/classroom technology Providing clear, friendly support to staff and students face-to-face Logging and managing support tickets in coordination with the wider service desk team Working with suppliers and third parties to resolve escalated issues Carrying out site audits a

- **Id**: 3903585
- **Url**: <https://alion.io/job/humnize-desktop-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Hayes, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2025-07-11T10:24:03Z
- **Employer posted date**: 2025-07-11
- **Last verified at**: 2026-11-08T02:18:09Z
- **Board verified**: yes
- **Days open**: 484
- **Description format**: text
- **Description chars**: 3377
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Managed IT Services (MSP)

## Company

- **Id**: 4418264
- **Name**: Humnize
- **Domain**: humnize.com
- **Url**: <https://alion.io/company/humnize>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Teamtailor

### Truth index

- **Grade**: D
- **Score**: 53
- **Open postings**: 14
- **Ghost share**: 0.786
- **Stale share**: 0
- **Repost share**: 0
- **Computed at**: 2026-11-07T05:47:08Z

## Technologies

- **Hyper-V** — Optional: no
- **Service Desk** — Optional: no
- **Windows** — Optional: no
- **Azure** — Optional: yes
- **Wi-Fi** — Optional: yes

## Trust

- **Level**: ghost
- **Repost count**: 0
- **Flags**: stale, company_stale
- **Days open**: 483

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-07T01:50:16Z

## Liveness

- **Score**: 4
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.146
- **P room**: 0.28
- **Age days**: 483
- **Expected fill days**: 30
- **Reasons**: conf:3, stale_co, ghost, win:tail, crowd:
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.