{"id":1311568,"url":"https://alion.io/job/hungry-operations-manager-2","title":"Operations Manager","company":{"id":2564209,"name":"Hungry","domain":"tryhungry.com","url":"https://alion.io/company/tryhungry","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-11T23:33:08Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Who We Are\nHUNGRY is revolutionizing workplace dining with an unwavering commitment to obsessive hospitality and flawless execution. Founded in 2016 by entrepreneurs Eman Pahlavani and Jeff Grass, HUNGRY connects corporate offices in over 30 cities across the United States and Canada with top-tier chefs and local restaurants to deliver extraordinary culinary experiences. From large-format catering and memorable events to individually packaged group meals, snacks, and pantry solutions, HUNGRY ensures every detail is thoughtfully handled to prioritize quality and convenience. Rooted in a mission of social responsibility, HUNGRY fosters local economic growth while embracing eco-friendly practices - donating one meal for every two purchased, with more than 3 million meals donated to date.\nThe Role\nThe Operations Manager owns day-to-day execution of HUNGRY's catering, delivery, and event operations in an assigned market. This role drives the logistics behind every order and event, coordinates the local network of Captains, and partners closely with Sales and Food Partner Management to make sure every client meal or event lands exactly as promised.\nMost Captains engage with HUNGRY as independent contractors rather than direct employees, though this varies by client and account needs. In addition to planning and coordinating that contractor network, the Operations Manager leads and manages all direct HUNGRY employees supporting the market - including Hub Operators, onsite General Managers, and Hospitality Associates - with full people-management responsibility for hiring, coaching, and performance.\nThe Operations Manager owns hub readiness personally, along with the market's administrative operations (time and attendance, expense management, purchasing and receiving, and inventory reporting).\nThe right person is organized, detail-oriented, proactive, and energized by solving problems in real time.\nWhat You'll Do\nMarket Execution & Contractor Coordination\nOwn day-to-day execution of catering, delivery, and event operations across the assigned market.\nPlan and coordinate the local network of Captains - most of whom engage with HUNGRY as independent contractors - assigning gigs, setting logistics, and communicating expectations to ensure on-time, accurate execution.\nRecruit and onboard Captains into the local market, and connect them with HUNGRY's service and food safety training.\nPartner with Sales and Food Partner Management to ensure a smooth handoff from booking to execution.\nOversee hub readiness - supply and equipment stock, uniform inventory, contractor check-in/dispatch flow, and hub cleanliness and organization.\nBuild and manage logistics plans, contractor scheduling coverage, and inventory to support daily and event-based operations.\nManage local vendor and logistics relationships that support daily hub and delivery operations.\nMonitor service quality in real time, and proactively flag and resolve operational risk before it affects the client.\nTrack and report on market-level operational metrics (on-time performance, service issues, cost) to the National Director of Operations.\nMaintain compliance with food safety and workplace safety standards across the market.\nTeam Leadership - Direct Employees\nLead, coach, and hold accountable all direct HUNGRY employees supporting the market, including Hub Operators, onsite General Managers, and Hospitality Associates.\nHire, onboard, and train onsite service staff to HUNGRY's hospitality and service standards.\nManage performance for direct reports, including regular check-ins, coaching, and corrective action when needed.\nBuild a culture of ownership, urgency, and hospitality-first service across the market's employee team.\nAdministrative Duties\nComplete all administrative responsibilities as assigned, including time and attendance tracking, expense management, purchasing and receiving, and inventory reporting for the market.\nMaintain accurate, timely records to support payroll, budgeting, and audit needs.\nRequirements\n2 to 3+ years of experience in an operations role, preferably in catering, food service, hospitality, or logistics\nExperience directly managing and developing employees, including hiring, coaching, and performance management\nExperience planning and coordinating a contractor-based or gig workforce and the ability to navigate contractor relations\nHands-on experience with live event execution and logistics management\nAbility to manage multiple priorities and adapt quickly in a fast-paced, deadline-driven environment\nWorking knowledge of food safety and sanitation standards\nAbility to lift, move, and transport catering equipment and supplies as needed\nExcellent written and verbal communication skills and the ability to collaborate with cross-functional teams\nExperience with administrative operations such as time and attendance systems, expense reporting, and purchasing/receiving workflows\nPreferred Qualifications\nExperience operating in a multi-site or market-based operations role\nFood Safety Certification (ServSafe or equivalent)\nExperience partnering directly with a sales team on client-facing execution\nValid driver's license, where required by market\nPhysical Requirements / Work Environment\nRegular travel within the assigned market to client sites, events, and hub locations\nAbility to lift and carry catering equipment, supplies, and materials\nEarly morning, evening, and weekend availability required based on the market's event and delivery calendar\nFast-paced field environment requiring flexibility and sound judgment under pressure\nBenefits\nCompensation Range: $75,000-$85,000 (dependent on experience)\nUnlimited paid time off \nMedical Dental and Vision insurance \n401k (currently not matching) \nEmployer paid life/disability \nCompany Sponsored Tele-med & Tele Mental Health Benefits\nEquity incentives/Stock Options\nHUNGRY is an Equal Opportunity Employer dedicated to building an inclusive and diverse workforce. We are committed to providing equal employment opportunities to qualified individuals, regardless of race, color, religion, sex, national origin, age, sexual orientation, marital status, familial status, genetic status, veteran’s status, handicap or disability, or any other classification protected by applicable law. This governs all aspects of employment, including recruitment, hiring, compensation, benefits, termination, and all other terms and conditions of employment. 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