{"id":2900971,"url":"https://alion.io/job/hunt-st-admin-client-support-coordinator-0010-1433","title":"Admin & Client Support Coordinator (0010-1433)","company":{"id":8987,"name":"Hunt St","domain":"huntst.com","url":"https://alion.io/company/huntst","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":23,"ghost_share":0,"stale_share":0.348,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":1400,"max":1800,"currency":"AUD","period":"month","gross":null,"usd_annual":15084},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T06:16:44Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-20T11:12:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Looking for Philippines-based candidates\nJob Role: Admin & Client Support Coordinator\nCompensation range: $1,400 AUD - $1,800 AUD / Monthly\nEngagement type: Independent Contractor Agreement\nWork Schedule: Split shift\nMorning window: 7:00 AM-11:00 AM Sydney Time (4:00 AM-8:00 AM Philippine Time)\nAfternoon window: 3:00 PM-7:00 PM Sydney Time (12:00 PM-4:00 PM Philippine Time)\nWho We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.\nWho The Client Is: An established Australian in-home care provider and federally funded community delivering services through aged care, NDIS, Department of Veterans’ Affairs, and Hospital Transition Care programs.\nRole Overview: We’re seeking a calm, mature and organised Admin & Client Support Coordinator to be the first point of contact for clients, Care Workers and partners. You will answer calls, understand what each caller needs, and make sure every matter reaches the right person and gets resolved.\nAlongside the phones, you will support the business with transactional roster updates, vendor follow-ups and agreements, appointment booking and general administration. This role suits someone who brings warmth to difficult conversations, keeps meticulous notes and takes ownership of follow-through.\nKey Responsibilities:\nCall Handling and Client Support\nAnswer incoming calls from clients, families, Care Workers, vendors and prospective clients.\nListen carefully, calm distressed callers and work with them towards a resolution.\nRecord accurate call notes: caller details, request, urgency and required action.\nDirect each matter to the right team (Care Management, HR, Sales or Management) and confirm urgent items are received.\nResolve routine enquiries directly once trained on the relevant process.\nRoster Support\nRecord client cancellations, Care Worker sick calls and other short-term changes.\nUpdate approved systems and notify affected staff and the coordination team.\nConfirm each change has been handed over and actioned.\nVendor, Documentation and Follow-up\nFollow up vendors and support the preparation and tracking of vendor agreements.\nTrack documents awaiting signature, approval or information and chase them to completion.\nKeep files organised, version-controlled and stored in the approved location.\nMaintain a task tracker so every request is followed through to completion.\nSales, HR and General Admin\nRecord new enquiries and book sales calls, consultations and follow-ups.\nAssist with recruitment admin, candidate scheduling and HR record keeping.\nManage calendars, prepare correspondence and provide regular progress updates.\nRequirements\nRequired Skills and Qualifications:\n2+ years in administration, client service, call handling or a similar role.\nExperience supporting Australian clients or businesses.\nExcellent spoken and written English with a warm, clear and professional phone manner.\nHigh emotional intelligence and composure with distressed or demanding callers.\nStrong note-taking, organisation and follow-up skills.\nConfident across multiple systems, including cloud phone platforms, CRMs and shared drives.\nGood judgement on when to act and when to escalate.\nHighly trustworthy with confidential client and staff information.\nHighly Regarded:\nExperience in home care, aged care, disability (NDIS), health or community services.\nFamiliarity with RingCentral or similar cloud telephony.\nExperience with rostering or care management software.\nWhat Success Looks Like:\nCallers feel heard, reassured and confident their matter is in hand.\nEvery call, referral and roster change is recorded accurately and promptly.\nUrgent and sensitive matters reach the right person quickly.\nFollow-ups are closed out and the business owner is kept informed.\nConsistent, reliable availability across both call windows.\nWork Arrangement & Expectations:\nThis is a remote role that will be set up as an independent contractor engagement.\nTo ensure alignment and transparency, successful candidates will be expected to:\nDisclose any existing ongoing roles or client work\nReflect this 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