{"id":1172829,"url":"https://alion.io/job/hunt-st-customer-service-and-communications-officer-025-1359","title":"Customer Service and Communications Officer (025-1359)","company":{"id":8987,"name":"Hunt St","domain":"huntst.com","url":"https://alion.io/company/huntst","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":25,"ghost_share":0,"stale_share":0.24,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":1950,"max":2000,"currency":"AUD","period":"month","gross":null,"usd_annual":17004},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"OneDrive","optional":false},{"name":"WhatsApp","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-24T08:58:05Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T12:29:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Looking for Philippines-based candidates\nJob Role: Customer Service and Communications Officer\nCompensation range: $1,950 AUD - $2,000 AUD / Monthly / $15 AUD\nEngagement type: Independent Contractor Agreement\nWork Schedule: This role will follow Australian night shift hours, Sunday to Thursday nights, for 30 hours per week, with flexibility in how you manage your time as an independent contractor.\nWho We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.\nWho The Client Is: Our client is an established Melbourne-based short-stay accommodation business managing a growing portfolio of more than 100 apartments. With over a decade of industry experience, the business focuses on creating reliable, well-managed stays and maintaining high standards across guest service and day-to-day operations.\nRole Overview: The Customer Service and Communications Officer is a key role responsible for managing guest interactions and reservation-related tasks for the company. This is a complete work from home set-up. The role includes handling guest inquiries, maintaining reservation systems, and ensuring accurate communication with guests to deliver exceptional service.\nStarting at approximately 30 hours per week, with the potential to transition to a full-time role for the right person, depending on business and workload needs.\nKey Responsibilities:\nGuest Communications\nRespond promptly to guest inquiries and reservations via email, phone, and booking platforms.\nUse saved replies and automated messaging systems to ensure consistent communication.\nAddress guest requests and queries regarding bookings, check-ins, and check-outs.\nReservation Management\nUpdate and manage reservation tracking systems across all platforms.\nMonitor and process failed payments, cancellations, and booking modifications.\nEnsure accurate and timely communication of reservation details and updates to guests.\nOperational Coordination\nCollaborate with the housekeeping department to ensure readiness for guest check-ins.\nConfirm that guest details and special requests are updated in the system.\nWork with the reservations dashboard to ensure data accuracy and completeness.\nRequirements\nRequired Skills and Qualifications:\nEducation: Bachelor’s degree or equivalent.\nExperience: 3-5 years of experience in customer service in Australia, preferably in accommodation or hospitality industries.\nTechnical Proficiency: Strong skills in Excel, Word, Cloud-based environment (OneDrive), WhatsApp, Gmail, and willingness to learn new systems. Experience in channel management software like Guesty is preferred.\nCommunication Skills: Exceptional written and verbal communication abilities. \nProblem-Solving: Demonstrated ability to resolve issues efficiently and empathetically.\nTime Management: Capability to handle multiple tasks and deadlines effectively.\nPreferred Qualifications\nFamiliarity with booking and reservation systems (e.g., Guesty, Airbnb, Booking.com).\nPrevious experience in property management or a similar field.\nTech-savviness with a proactive approach to adopting new tools and systems.\nWork Arrangement & Expectations:\nThis is a remote role that will be set up as an independent contractor engagement.\nTo ensure alignment and transparency, successful candidates will be expected to:\nDisclose any existing ongoing roles or client work\nReflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)","description_format":"text","description_chars":3655,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing","Lead Generation","Virtual Assistant Services","Data Entry & Processing"],"lifecycle":[{"event":"open","at":"2026-09-24T08:58:05Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-09-24T13:38:30Z"},"pay":{"stated_usd_annual":17004,"is_top_pay":false},"html_url":"https://alion.io/job/hunt-st-customer-service-and-communications-officer-025-1359","json_url":"https://alion.io/job/hunt-st-customer-service-and-communications-officer-025-1359.json","meta":{"generated_at":"2026-09-24T13:38:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}