{"id":3078272,"url":"https://alion.io/job/hunt-st-operations-support-coordinator-014-1444","title":"Operations Support Coordinator (014-1444)","company":{"id":8987,"name":"Hunt St","domain":"huntst.com","url":"https://alion.io/company/huntst","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":25,"ghost_share":0,"stale_share":0.36,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":1200,"max":1500,"currency":"AUD","period":"month","gross":null,"usd_annual":12648},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T11:18:07Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T12:17:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Looking for Philippines-based candidates\nJob Role: Operations Support Coordinator\nCompensation range: $1,200 AUD - $1,500 AUD / Monthly\nEngagement type: Independent Contractor Agreement\nWork Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.\nWho We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.\nWho The Client Is: Our client is a growing Australian hospitality and restaurant group with a network of venues operating across multiple locations, supported by a central corporate team.\nThe business has built its reputation around delivering a distinctive dining experience, combining quality food, strong service, and a lively venue environment. With a large and diverse workforce across corporate and franchised locations, the business places a strong emphasis on people, operational standards, compliance, and creating a positive employee experience.\nRole Overview: The Operations Support Coordinator is the first point of contact for franchise and corporate site requests. The role manages the Operations support desk and makes sure every request is acknowledged, prioritised and resolved within agreed response times.\nIt also provides executive support to the Head of Operations and administrative support to the Operations team. You’ll work directly to the Head of Operations and closely with Franchise Partners, Venue Leaders and Support Office departments.\nKey Responsibilities:\nFranchise Partner Support Desk\nManage the Operations support desk inbox and ticketing system as the single point of entry for all site enquiries.\nTriage every request by category and priority, resolving straightforward requests directly using the FAQ / Knowledge Sheet or published policy.\nApply previous decisions from the Precedent Log to repeat requests, and escalate new or complex requests to the Head of Operations.\nRoute requests to the correct Support Office Help Desk (IT, Supply Chain, Finance, People & Culture, Retail, Development, Facilities) and track them through to resolution.\nTrack performance against agreed target response times, and prepare response time reporting for Quarterly Business Reviews.\nMaintain the Precedent Log, review request trends monthly and draft FAQ updates for approval.\nProduce a monthly report on repeat requests and emerging issues across the network.\nTrack audit schedules and results, and follow up outstanding actions with sites.\nExecutive and Team Support\nProvide administrative support to the Head of Operations.\nPrepare meeting packs, agendas, minutes and follow-up actions.\nPrepare presentations and documents to brand standards (PowerPoint, Excel and Word).\nMaintain operational calendars, action registers and project timelines.\nRequired Skills and Qualifications:\nExperience in operations coordination, project coordination or business administration.\nExperience with a ticketing or help desk system (FreshDesk, Zendesk or similar) is highly regarded.\nHospitality, retail, franchise, or multi-site experience is highly regarded.\nAdvanced Microsoft Office skills, particularly Excel and PowerPoint.\nStrong written English for clear, professional communication with venue owners and leaders.\nStrong analytical, communication and problem-solving skills.\nSound judgement on when to resolve, when to route, and when to escalate.\nExperience working with multiple stakeholders across geographically dispersed locations.\nStrong organisational and time management skills.\nHighly organised, proactive and able to manage multiple priorities in a fast-paced environment.\nWork Arrangement & Expectations:\nThis is a remote role that will be set up as an independent contractor engagement.\nTo ensure alignment and transparency, successful candidates will be expected to:\nDisclose any existing ongoing roles or client work\nReflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)","description_format":"text","description_chars":4224,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All 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