{"id":211696,"url":"https://alion.io/job/hunter-douglas-it-service-desk-engineer","title":"IT Service Desk Engineer","company":{"id":456027,"name":"Hunter Douglas","domain":"hunterdouglas.com","url":"https://alion.io/company/hunter-douglas","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0.043,"stale_share":0.87,"repost_share":0.043,"time_to_fill_p50_days":34,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-05T10:22:33Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-11-01T15:38:34Z","board_verified":true,"closed_at":null,"days_open":149,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":148},"description":"Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.\nWe are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?\nAbout the Role\nThis role is Rotterdam based. You must be based close to the office location.\nDutch and English Fluency required.\nWe are looking for a proactive and customer-focused IT Service Desk Engineer to join our EMEA IT team, based in Rotterdam. Acting as the first point of contact for IT support across the region, you’ll play a key role in delivering high-quality technical services and ensuring an excellent user experience.\nThis role is ideal for someone with a solid foundation in IT support who is keen to grow in a fast-paced, international environment while working within ITIL-aligned processes and modern service management tools.\nWhat You’ll Be Doing\nIncident & Request Management\nProvide 1st and 2nd line support across hardware, software, and network issues\nLog, troubleshoot, and resolve tickets using Jira Service Management (JSM)\nEnsure timely resolution in line with agreed SLAs\nUser Access & Identity Management\nManage joiners, movers, and leavers (JML processes)\nEnsure compliance with security policies and SOX requirements\nDevice & Endpoint Management\nProvision, configure, and maintain laptops, desktops, and mobile devices\nSupport patching, vulnerability management, and compliance activities\nCollaboration Tools Support\nTroubleshoot issues across Microsoft 365, VoIP, Citrix, and enterprise applications\nKnowledge & Continuous Improvement\nMaintain and enhance knowledge base articles\nIdentify opportunities for automation and process optimisation\nEscalation & Coordination\nEscalate complex issues to specialist teams and ensure smooth resolution\nCollaborate with IT teams across EMEA\nWhat We’re Looking For\nEssential Skills & Experience\n1-3 years’ experience in an IT service desk or support role\nStrong knowledge of:Windows 10/11\nActive Directory\nMicrosoft 365\n\nFamiliarity with ITSM tools (ideally Jira Service Management)\nUnderstanding of ITIL principles\nExcellent troubleshooting and customer service skills\nAbility to prioritise tasks and perform under pressure\nNice to Have\nITIL Foundation certification\nExperience with Citrix, VoIP systems, or endpoint management tools\nExposure to compliance frameworks such as ISO or SOX\nHow Success is Measured\nSLA adherence for incidents and service requests\nHigh customer satisfaction (CSAT) scores\nStrong first-contact resolution rates\nContribution to and use of knowledge base content\nWhy Join Us\nWork in a dynamic, international environment across EMEA\nBe part of a team driving service excellence and continuous improvement\nOpportunity to grow your career within a structured ITIL-based organisation\nExposure to modern enterprise tools and technologies\nIf you’re passionate about delivering exceptional IT support and want to make a real impact in a growing organisation, we’d love to hear from you.\nApply now and be part of our IT journey across EMEA.\nBy submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text “STOP” to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, https://www.hunterdouglas.com/privacy-policy or terms of use https://www.hunterdouglas.com/terms-of-use","description_format":"text","description_chars":4272,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Decor","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-09-18T12:39:51Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.232,"p_room":0.28,"age_days":148,"expected_fill_days":34,"reasons":["conf:2","stale_co","urgency","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/hunter-douglas-it-service-desk-engineer","json_url":"https://alion.io/job/hunter-douglas-it-service-desk-engineer.json","meta":{"generated_at":"2026-11-01T19:17:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29499,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456027},"rest":"https://alion.io/mcp/rest/get_company?id=456027"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhunter-douglas-it-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhunter-douglas-it-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhunter-douglas-it-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hunter-douglas-it-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhunter-douglas-it-service-desk-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":211696}},{"tool":"search_jobs","arguments":{"company":"hunterdouglas.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":211696},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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