{"id":1200948,"url":"https://alion.io/job/huntington-bancshares-it-support-specialist-executive-it-support","title":"IT Support Specialist - Executive IT Support","company":{"id":5588,"name":"Huntington Bancshares","domain":"huntington.com","url":"https://alion.io/company/huntington","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":68,"ghost_share":0,"stale_share":0.691,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Detroit, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":44},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"ITIL","optional":true},{"name":"OneDrive","optional":true},{"name":"Outlook","optional":true},{"name":"SharePoint","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-24T20:48:38Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-26T02:12:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nPosition Summary\nThe Executive IT Support Specialist provides responsive, discreet, and professional technology support to executive leadership, senior management, board members, and other designated VIP stakeholders. This role ensures a secure, reliable, and seamless technology experience across devices, collaboration tools, meeting spaces, remote work environments, travel scenarios, and critical business events. The position requires strong technical troubleshooting skills, sound judgment, executive presence, confidentiality, and a service-focused approach in a fast-paced corporate environment.\nEssential Duties and Responsibilities\nProvide professional executive technical support through in-person, remote, phone, and on-demand channels.\nRespond quickly and professionally to issues affecting executive productivity, business continuity, travel, meetings, presentations, or time-sensitive communications.\nInstall, configure, troubleshoot, and support laptops, desktops, mobile devices, peripherals, printers, docking stations, collaboration tools, and executive workspace technology.\nPrepare, validate, and support technology for executive meetings, board meetings, town halls, video conferences, presentations, off-site sessions, and other high-visibility events.\nTroubleshoot hardware, software, network connectivity, VPN, authentication, Microsoft 365, email, calendar, collaboration, and audio/video conferencing issues.\nCoordinate with infrastructure, cybersecurity, service desk, networking, endpoint engineering, applications, facilities, and vendors to resolve complex or escalated support matters.\nIdentify recurring issues, document root causes, and recommend improvements that reduce disruption and improve the executive technology experience.\nMaintain confidentiality, accurate documentation, asset tracking, ticket updates, and executive technology preferences.\nEnsure executive devices and services remain secure, compliant, current, and aligned with organizational standards.\nRepresent IT as a trusted service partner through clear communication, ownership, follow-through, and sound judgment.\nPerformance Expectations\nResolve executive technology issues promptly while minimizing business disruption.\nMaintain executive satisfaction and confidence in IT services.\nReduce repeat incidents through proactive analysis, documentation, and process improvement.\nEnsure reliable technology performance for critical meetings, events, presentations, and communications.\nMaintain accurate documentation, ticket records, asset information, support follow-up, and adherence to security, compliance, privacy, and confidentiality requirements.\nBasic qualifications\nMin 1 year of experience in Information Technology in IT support, desktop support, endpoint support, executive support, or a related technical support function.\nBachelor’s Degree\nPreferred Qualifications and Competencies\nExperience supporting senior leaders, executive users, VIP clients, or other high-visibility stakeholders.\nStrong working knowledge of Windows, macOS, iOS, Android, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, VPN, multifactor authentication, endpoint management, and collaboration platforms.\nExperience troubleshooting hardware, software, networking, identity and access, mobile device, and audio/video conferencing issues.\nExcellent communication, customer service, relationship management, and executive-facing interpersonal skills.\nAbility to work with urgency, prioritize competing issues, manage escalations, and provide timely status updates while remaining calm and professional.\nStrong judgment, discretion, and ability to handle confidential or sensitive information appropriately.\nExperience supporting boardroom technology, executive conference rooms, hybrid meeting spaces, video conferencing systems, or event technology.\nExperience with endpoint management and security tools such as Microsoft Intune, Jamf, Microsoft Configuration Manager, mobile device management, antivirus/EDR, or remote support platforms.\nRelevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, ITIL Foundation, Apple device support, or comparable credentials.\nKnowledge, Skills, and Abilities\nProfessional executive presence with the ability to communicate effectively with senior leadership.\nStrong ownership mindset, accountability, attention to detail, and follow-through.\nAdvanced troubleshooting, analytical thinking, and problem-solving skills.\nHigh degree of discretion, confidentiality, and sound decision-making.\nCustomer-focused approach with the ability to anticipate needs, reduce disruption, and remain composed under pressure.\nAbility to collaborate with technical teams, business partners, vendors, and support organizations.\n Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)\nNoWorkplace Type:\nOfficeOur Approach to Office Workplace Type\nCertain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.\nHuntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.\nHuntington is an Equal Opportunity Employer.\nTobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.\nNote to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.","description_format":"text","description_chars":6222,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-09-24T20:48:38Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/huntington-bancshares-it-support-specialist-executive-it-support","json_url":"https://alion.io/job/huntington-bancshares-it-support-specialist-executive-it-support.json","meta":{"generated_at":"2026-09-26T03:07:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3329,"day_limit":5000,"remaining_today":1671,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}