{"id":1149891,"url":"https://alion.io/job/huntington-bancshares-senior-business-systems-analyst","title":"Senior Business Systems Analyst","company":{"id":5588,"name":"Huntington Bancshares","domain":"huntington.com","url":"https://alion.io/company/huntington","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":57,"ghost_share":0,"stale_share":0.737,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"explicit","locations":["Columbus, United States","Detroit, United States","Charlotte, United States","Dallas, United States","Atlanta, United States","Houston, United States","Birmingham, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57000,"max":113000,"currency":"USD","period":"year","gross":null,"usd_annual":113000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-23T17:16:52Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T20:40:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nThis position is an onsite position and available to be filled at any Huntington Corporate office location (see location options on posting)\nSummary:\nWe are seeking a Senior Business Systems Analyst. to support ServiceNow ITSM capabilities within a complex enterprise environment. This role works closely with business partners, process stakeholders, developers, quality assurance resources, and agile delivery teams to translate business needs into clear, actionable system requirements and sustainable solutions.\nThe successful candidate will bring strong analytical judgment, practical knowledge of IT service management, and the ability to work independently on complex assignments. The position is focused on business analysis, process optimization, documentation, testing support, and cross-functional delivery rather than Product Owner, Service Delivery Manager, or people-lead responsibilities.\nDuties and Responsibilities:\nBusiness Analysis & RequirementsPartner with business and technology stakeholders to understand objectives, workflows, pain points, and system needs. \nElicit, analyze, document, and validate functional and non-functional requirements for ServiceNow ITSM enhancements, integrations, and defect remediation. \nTranslate requirements into process flows, use cases, user stories, acceptance criteria, data requirements, and other delivery-ready documentation. \nAssess proposed changes for business impact, dependencies, risks, data considerations, and alignment with established platform standards. \nMaintain traceability from business requirements through solution delivery, testing, and implementation. \n\nITSM Process & Platform SupportProvide senior-level functional analysis across ITSM processes such as Event, Incident, Major Incident, Problem, and Change Management. \nAnalyze current-state processes and recommend practical opportunities to improve efficiency, automation, controls, data quality, and user experience. \nCollaborate with platform and process teams to support consistent configuration and use of ServiceNow capabilities. \nInvestigate production issues and recurring defects by gathering evidence, documenting findings, and coordinating resolution with appropriate technical resources. \nCreate and maintain process, system, support, and knowledge documentation. \n\nSolution Delivery & QualityParticipate in refinement, planning, reviews, and other delivery activities by providing requirements context and resolving analysis questions. \nPartner with developers, architects, quality assurance resources, Scrum Masters, and Service Delivery Managers to confirm solution understanding and delivery readiness. \nSupport test planning, test scenario development, system testing, user acceptance testing, defect triage, and validation of completed work. \nCoordinate with impacted teams to identify implementation considerations, support readiness, communications, and post-release validation. \nUse delivery and operational data to identify trends, clarify business impacts, and recommend improvements. \n\nStakeholder CollaborationFacilitate requirements workshops, process reviews, solution discussions, and working sessions with cross-functional stakeholders. \nCommunicate requirements, decisions, risks, assumptions, dependencies, and status clearly to both technical and non-technical audiences. \nBuild effective working relationships across enterprise technology, operations, cybersecurity, data, and colleague-experience functions. \nProvide subject-matter guidance to team members and stakeholders within assigned areas of responsibility without formal people-management accountability. \n\nGovernance, Risk & Continuous ImprovementSupport compliance, audit, risk management, and platform stability activities by documenting requirements, controls, evidence, and remediation needs. \nApply established architecture, security, data, change, and development standards during analysis and solution validation. \nContribute analysis and recommendations that improve team practices, documentation quality, repeatability, and service outcomes. \n\nBasic Qualifications:\nBachelor's Degree or 4+ additional years of equivalent experience. \n4 to 8+ years of experience in business systems analysis, systems analysis, application analysis, or a closely related technology role\n3+ years' experience managing projects supporting ServiceNow ITSM, including one or more of the following: Incident, Problem, Change, Event, or Major Incident Management.\nPreferred Qualifications:\nProfessional experience developing user stories, acceptance criteria, process flows, use cases, test scenarios, and supporting documentation.\nExperience eliciting and documenting complex business and system requirements in an enterprise environment. \nStrong understanding of IT service management concepts and frameworks such as ITIL. \nExperience working with cross-functional business and technology stakeholders throughout the software delivery lifecycle. \nStrong analytical, problem-solving, facilitation, communication, and organizational skills. \nAbility to manage multiple complex assignments, work through ambiguity, and deliver high-quality analysis with limited direction. \nExperience working with agile delivery teams and tools used to manage requirements and work items. \nExperience in a regulated industry, such as financial services. \nKnowledge of enterprise integrations, automation, modern IT operations, data analysis, or reporting. \nServiceNow certification, such as Certified System Administrator (CSA) or Certified Implementation Specialist - IT Service Management (CIS-ITSM). \nITIL certification or comparable IT service management training.\n Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)\nYesWorkplace Type:\nOfficeOur Approach to Office Workplace Type\nCertain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.\nHuntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.\nCompensation Range:\n$57,000 - $113,000 Annual SalaryThe compensation range represents the anticipatedlow and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).\nHuntington is an Equal Opportunity Employer.\nTobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.\nNote to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.","description_format":"text","description_chars":7763,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Insurance coverage","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-23T17:16:52Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-23T21:25:59Z"},"pay":{"stated_usd_annual":113000,"is_top_pay":false},"html_url":"https://alion.io/job/huntington-bancshares-senior-business-systems-analyst","json_url":"https://alion.io/job/huntington-bancshares-senior-business-systems-analyst.json","meta":{"generated_at":"2026-09-23T21:25:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}