{"id":4039447,"url":"https://alion.io/job/huntress-manager-technical-account-management","title":"Manager, Technical Account Management","company":{"id":2007,"name":"Huntress","domain":"huntress.com","url":"https://alion.io/company/huntress","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":14,"ghost_share":0,"stale_share":0.786,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":200000,"max":210000,"currency":"USD","period":"year","gross":null,"usd_annual":210000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-10T20:02:13Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T21:46:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What We Do:\nCybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.\nFounded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.\nHuntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.\nReports to: Senior Manager, Technical Account Management\nLocation: Remote US\nCompensation Range: $200,000 to $210,000 OTE (base+bonus) and equity\nWhat You’ll Do: \nYou will lead the team responsible for helping Huntress partners get real value from the platform after the sale. You will build a team that is outcome-obsessed about rapid deployment, product adoption, partner retention, and growth, while making sure every Technical Account Manager delivers on the promise of the role.\nGive a $h*t by stepping into problems early, removing blockers, and ensuring your team supports more than the immediate account request. You will create space for TAMs to bring useful product feedback, support marketing efforts, and coordinate with teams across Huntress. Candor will shape how you coach, set expectations, and address missed commitments. Give More Than We Take by raising the quality of every partner interaction and turning technical account reviews into trusted conversations about value, retention, and expansion. Warrior Spirit will help you lead steadily through competing priorities, customer challenges, and the changes that come with a growing cybersecurity business.\nResponsibilities: \nLead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and focused skill development.\nSet operating rhythms and measurable account-management standards that keep TAMs accountable for deployment, adoption, partner health, and retention.\nEnsure TAMs provide consultative post-sales guidance, troubleshoot technical issues, and help partners maximize the value of the Huntress Platform.\nReinforce Huntress’ culture of accountability, execution, and customer impact\nBuild team expertise in Huntress products and best practices so TAMs can guide customers confidently and identify risks before they affect the partner experience.\nPartner across Sales, Support, Product, Marketing, and other departments to coordinate one-off requests, share product feedback, and improve the customer and partner experience.\nUse AI to build repeatable workflows for account-review preparation, customer summaries, coaching, and prioritization, applying sound judgment to validate outputs and protect customer context.\nWhat You Bring To The Team: \nYou have 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related role.\nYou bring a strong cybersecurity background and can translate technical concepts into practical guidance for partners and internal teams.\nYou have 3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving the quality of their work.\nYou can present clearly to varied audiences, including technical stakeholders, business leaders, and C-level executives.\nYou manage competing priorities with strong organization, sound judgment, and consistent follow-through.\nStrong bias toward action, operational discipline, and measurable outcomes.\nProven ability to coach, motivate, and hold teams accountable in a fast-paced, growth environment.\nYou use AI to work faster and smarter in your own work, and you can build repeatable workflows that help a team prepare, communicate, and make better decisions.\nWhat We Offer: \n100% remote work environment - since our founding in 2015\nGenerous paid time off policy, including vacation, sick time, and paid holidays\n12 weeks of paid parental leave\nHighly competitive and comprehensive medical, dental, and vision benefits plans \n401(k) with a 5% contribution regardless of employee contribution\nLife and Disability insurance plans\nStock options for all full-time employees \nOne-time $500 reimbursement for building/upgrading home office\nAnnual allowance for education and professional development assistance \n$75 USD/month digital reimbursement\nAccess to the BetterUp platform for coaching, personal, and professional growth\n\nHuntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. \nWe do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. \nWe do discriminate against hackers who try to exploit businesses of all sizes.\nAccommodations: \nIf you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to . Please note that non-accommodation requests to this inbox will not receive a response. \nHuntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.\n#BI-Remote","description_format":"text","description_chars":6385,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave","Professional development","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Endpoint Security","Information Security","Security Operations","Managed Security"],"lifecycle":[{"event":"open","at":"2026-11-10T21:46:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T23:02:13Z"},"pay":{"stated_usd_annual":210000,"is_top_pay":true},"html_url":"https://alion.io/job/huntress-manager-technical-account-management","json_url":"https://alion.io/job/huntress-manager-technical-account-management.json","meta":{"generated_at":"2026-11-10T23:02:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1025,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2007},"rest":"https://alion.io/mcp/rest/get_company?id=2007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhuntress-manager-technical-account-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhuntress-manager-technical-account-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhuntress-manager-technical-account-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/huntress-manager-technical-account-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhuntress-manager-technical-account-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4039447}},{"tool":"search_jobs","arguments":{"company":"huntress.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4039447},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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