{"id":2944638,"url":"https://alion.io/job/huntress-product-support-specialist-eastern-time-zone","title":"Product Support Specialist- Eastern Time Zone","company":{"id":2007,"name":"Huntress","domain":"huntress.com","url":"https://alion.io/company/huntress","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":139000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T18:02:42Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T02:36:36Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"What We Do:\nCybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.\nFounded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.\nHuntress now secures more than 6M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.\nReports to: Product Support Manager\nLocation: Remote US\nCompensation Range: $50,000 to $65,000 base plus bonus and equity\n*For this position, we are only considering candidates located in the Eastern Time Zone.\n\nWhat We Do:\nCybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.\nFounded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.\nHuntress now secures more than 5M endpoints and 14M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.\nWhat You’ll Do: \nAt Huntress, we have built a team that is focused on protecting our customers against cybersecurity threats. We value transparency, honesty, and going above and beyond to do the right thing. \nWe have a world-class support team built with individuals who provide best-in-class service to our customers. We take pride in our 98%+ CSAT rating and ticket close times within hours of submission. We’re looking to hire an individual who has a passion for customer support, a strong team-player mentality, and the willingness to become an expert in our technology and product offerings. \nYou’ll join a department that cares deeply about providing training and mentoring opportunities to our team members. Leadership provides regular coaching, mentoring, and training opportunities. \nAs a Product Support Specialist here at Huntress, you will play a key role in interacting with our customers. You will have the opportunity to directly impact the bottom line by ensuring that we continue to deliver world-class support. This customer-facing role requires a customer-centric mentality, as you will be the first and primary point of contact for technical support. Our Product Support team works collaboratively and as one team in order to resolve customer inquiries as effectively and efficiently as possible, all while providing top-tier customer service.\nResponsibilities: \nProvide initial partner support and convey resolutions to customers\nWalk customers through problem-solving processes and provide assistance\nAssess customer issues and properly escalate incidents as needed\nFollow up with customers, provide feedback, and see problems through to resolution\nUtilize excellent customer service skills and exceed customer expectations\nRecommend changes to internal and customer-facing documentation where needed\nContinually grow your knowledge of internal procedures, the Huntress product, and customer environments\nWhat You Bring To The Team: \nAbility to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience\nHighly collaborative mindset; being able to work together as one team to come to the best possible solutions for our partners\nConsider themselves disciplined, with systematic problem-solving skills\nPractical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues\nPractical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required)\nExperience with tools such as ProcMon and Process Explorer is a plus\nExperience in configuring antivirus products and troubleshooting interactions between these products and specialty software\nIs familiar with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools is a plus\nWhat We Offer: \n100% remote work environment - since our founding in 2015\nGenerous paid time off policy, including vacation, sick time, and paid holidays\n12 weeks of paid parental leave\nHighly competitive and comprehensive medical, dental, and vision benefits plans \n401(k) with a 5% contribution regardless of employee contribution\nLife and Disability insurance plans\nStock options for all full-time employees \nOne-time $500 reimbursement for building/upgrading home office\nAnnual allowance for education and professional development assistance \n$75 USD/month digital reimbursement\nAccess to the BetterUp platform for coaching, personal, and professional growth\n\nHuntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. \nWe do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. \nWe do discriminate against hackers who try to exploit businesses of all sizes.\nAccommodations: \nIf you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to . Please note that non-accommodation requests to this inbox will not receive a response. \nHuntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.\n#BI-Remote \n\nHuntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. \nWe do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. \nWe do discriminate against hackers who try to exploit businesses of all sizes.\nAccommodations: \nIf you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to . Please note that non-accommodation requests to this inbox will not receive a response. \nHuntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.\n#BI-Remote","description_format":"text","description_chars":8830,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave","Professional development","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Endpoint Security","Information Security","Security Operations","Managed Security"],"lifecycle":[{"event":"open","at":"2026-10-20T18:25:41Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/huntress-product-support-specialist-eastern-time-zone","json_url":"https://alion.io/job/huntress-product-support-specialist-eastern-time-zone.json","meta":{"generated_at":"2026-10-29T03:32:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5454,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2007},"rest":"https://alion.io/mcp/rest/get_company?id=2007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhuntress-product-support-specialist-eastern-time-zone"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhuntress-product-support-specialist-eastern-time-zone"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhuntress-product-support-specialist-eastern-time-zone"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/huntress-product-support-specialist-eastern-time-zone\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhuntress-product-support-specialist-eastern-time-zone"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2944638}},{"tool":"search_jobs","arguments":{"company":"huntress.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2944638},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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