{"id":3529343,"url":"https://alion.io/job/huntress-technical-account-manager-iii","title":"Technical Account Manager III","company":{"id":2007,"name":"Huntress","domain":"huntress.com","url":"https://alion.io/company/huntress","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":200000,"max":215000,"currency":"USD","period":"year","gross":null,"usd_annual":215000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SIEM","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-10-30T13:21:45Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T01:54:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"What We Do:\nCybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.\nFounded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.\nHuntress now secures more than 6M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.\nReports to: Manager, Technical Account Management\nLocation: Remote US\nCompensation Range: $200,000 to $215,000 OTE (80/20 split) plus equity\nWhat You’ll Do: \nThe Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. Technical Account Managers at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction by providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships.\nResponsibilities:\nElevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed \nCustomer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically-lead QBRs\nTechnical Sales Enablement: Participate at events to lead training sessions on product usage and best practices\nPartner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements\nTraining/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress\nAccount Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews\nProduct Research: Participate in surveys/research on new capabilities and product offerings to document and assist our product and engineering teams in building products that fit the needs of our partners/customers\nCommunity Technical Resource: Work with the Huntress Community Team on projects such as roadshows and peer groups\nStrong self-starter with the ability to work independently\nSpot opportunities for improvement in a fast-moving environment\nComfortable traveling 25% of the time and meeting face-to-face with customers\nComfortable presenting in front of groups\nWhat You Bring To The Team: \n6+ years of experience working in Technical Account Management, pre-sales, or similar work\nExperience in an endpoint or network security space - i.e., AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS, etc.\nUnderstanding of bad actor tradecraft with the ability to educate others on methods and mitigation\nStrong understanding of network design, hardening techniques, and troubleshooting\nExperience working in or with MSPs and/or VARs\nExcellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives\nEffective time management and organizational skills\nPreferred Experience:\nExperience with malware, threat intelligence, and/or sandbox analysis\nExperience with programming or scripting languages such as PowerShell, Python, and Bash\nExperience with cloud platforms such as AWS, Azure, GCP, etc.\nFamiliarity with MSP tools such as RMMs and PSAs\nFamiliarity with working with SIEM tools like Elastic, Splunk, etc.\nWhat We Offer: \n100% remote work environment - since our founding in 2015\nGenerous paid time off policy, including vacation, sick time, and paid holidays\n12 weeks of paid parental leave\nHighly competitive and comprehensive medical, dental, and vision benefits plans \n401(k) with a 5% contribution regardless of employee contribution\nLife and Disability insurance plans\nStock options for all full-time employees \nOne-time $500 reimbursement for building/upgrading home office\nAnnual allowance for education and professional development assistance \n$75 USD/month digital reimbursement\nAccess to the BetterUp platform for coaching, personal, and professional growth\nHuntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. \nWe do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. \nWe do discriminate against hackers who try to exploit businesses of all sizes.\nAccommodations: \nIf you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to . Please note that non-accommodation requests to this inbox will not receive a response. \nHuntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.\n#BI-Remote","description_format":"text","description_chars":6888,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Home office","Parental leave","Professional development","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Threat Intelligence","Endpoint Security","Security Operations","Managed Security"],"lifecycle":[{"event":"open","at":"2026-10-30T15:28:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":215000,"is_top_pay":true},"html_url":"https://alion.io/job/huntress-technical-account-manager-iii","json_url":"https://alion.io/job/huntress-technical-account-manager-iii.json","meta":{"generated_at":"2026-11-01T03:33:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5529,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2007},"rest":"https://alion.io/mcp/rest/get_company?id=2007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhuntress-technical-account-manager-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhuntress-technical-account-manager-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhuntress-technical-account-manager-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/huntress-technical-account-manager-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhuntress-technical-account-manager-iii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3529343}},{"tool":"search_jobs","arguments":{"company":"huntress.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3529343},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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