{"id":2903505,"url":"https://alion.io/job/hurix-subject-matter-expert-it-support-operations","title":"Subject Matter Expert – IT Support & Operations","company":{"id":2061797,"name":"Hurix","domain":"hurix.com","url":"https://alion.io/company/hurix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"WP Job Openings","truth_index":{"grade":"C","score":63,"open_postings":21,"ghost_share":0.619,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-05-27T08:15:14Z","employer_posted_date":"2026-06-17","last_verified_at":"2026-10-27T06:51:43Z","board_verified":true,"closed_at":null,"days_open":152,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":152},"description":"We are seeking a highly skilled Subject Matter Expert (SME) with deep expertise in IT Support and Operations, including data center infrastructure, networking, server systems, and incident management. The ideal candidate brings strong hands-on technical operations experience and excels at making technical concepts accessible and practical for diverse\nlearner audiences.\nA Day in Your Life:\nAnalyze/create learning objectives for each course.\nReview/create Course Outline for each of the courses.\nReview video scripts (7-9 per course) and confirm technical accuracy of the content, suggest edits and updates as required. Incorporate one round of internal and client feedback.\nProvide relevant static or recorded demos/screencast to be integrated in the videos.\nIncorporate one round of internal and client feedback.\nIn case of AI/software/tool-based courses, suggest relevant freeware. Write/review and test the codes to check.\nReview readings (4-6 per course, each up to 1200 words) and confirm technical accuracy of the content, suggest edits and updates as required. Incorporate one round of internal and client feedback.\nCreate hands-on activities (1-2 lab or any other client preferred format) per course.\nIncorporate one round of internal and client feedback.\nReview practice quiz and graded assessments (5 files, each comprising 5-10\nquestions) and suggest suitable edits, confirm technical accuracy. Incorporate one\nround of internal and client feedback.\nRecord talking head videos (onsite/virtually on Zoom) for each course. There will be approximately 20- 25 minutes of video recording involved per course. Incorporate one round of internal and client feedback.\nProvide digital signatures to be included on the client platform.\nFor all reviews - validate the content accuracy and provide recommendations/suggestions, write/re-write to fill content gaps as necessary, write/test codes and labs, incorporate 1 round of internal feedback and 2 rounds of client feedback.\nBe available for client discussions and content discussions as and when required.\nSkills in the Spotlight:\nBachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field.\n5+ years of proven experience in IT operations, data center management, or systems administration.\nStrong expertise in data center infrastructure including power systems, cabling, environmental monitoring, and maintenance.\nHands-on experience with networking fundamentals, IP addressing, firewall configuration, and network documentation.\nSolid understanding of server hardware, operating systems, and troubleshooting methodologies.\nExperience with incident management, IT communication protocols, and cross-team collaboration.\nFamiliarity with physical security controls and data center compliance standards.\nProficiency in backup and recovery procedures and OS-level diagnostics.\nExcellent communication and documentation skills with strong attention to safety protocols.\nCertifications such as CompTIA A+, Network+, Cisco CCNA, or equivalent are a plus.\nPrior experience conducting IT training or developing technical operations documentation is preferred.\nKeen to know more, reach out to Mahek Mehta at \nYou must take the necessary steps to safeguard the integrity, security, and confidentiality of shared confidential information.\nFor additional information on Hurix, please visit: 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