{"id":2412095,"url":"https://alion.io/job/huron-deputy-general-manager-rcm","title":"Deputy General Manager - RCM","company":{"id":3031,"name":"Huron","domain":"huronconsultinggroup.com","url":"https://alion.io/company/huron","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-14T02:04:43Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.\nHealth systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.\nJoining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.\nJoin our team as the expert you are now and create your future.\nThe DGM is accountable for the success of all assigned transition projects. He/she is responsible for an array of activities including initializing, planning and implementation, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed in a timely manner with high customer satisfaction.JOB DETAILS:\nGood comm skills with neutral accent\n\nGood English Written and Listening skills\n\nWilling to work in US shift timings\n\nPrimary responsibilities\n\nCustomer related\nKeep abreast with the process of revenue cycle management (AR) in the healthcare industry.\n\nDemonstrates thorough knowledge of the job.\n\nDemonstrates good understanding of the performance SLA's and meet the SLA's.\n\nUnderstand all binding laws and regulations related to the project.\n\nDeveloping in depth knowledge base among the team members relating to domain and process.\n\nFinancials related\n\nResponsible for driving quality improvement initiatives to ensure avoidance of penalty.\n\nShould manage the P&L for the process.\n\nPeople related\nGood communication skills, interpersonal skills and excellent team handling skills.\n\nAttrition Management\n\nOversee team reviews, submit progress reports of the team to the BUH and conclude appraisals.\n\nConduct individual performance reviews and propose the required action plan.\n\nActive involvement in disciplinary issues arising out of the team.\n\nProcess related\nEnsure project meets all the required Quality parameters internal and external\n\nImplement efficiency improvement projects by deploying lean sigma methodology\n\nEnsure all MIS reports go on time.\n\nParticipation in conference calls on subject matters whenever necessary.\n\nTo be able to take on additional responsibilities for the team if required.\n\nMonitoring and assisting the quality of the work done by the team.\n\nUpdating management on team performance.\n\nCo coordinating with the client on process related issues and updates.\n\nIdentifying, recommending and implementing ways to increase the quality of operating teams, with productivity as a bonding CTQ.\n\nClient coordination on overall process progress and monitoring of issues.\n\nSecondary responsibilities (if any)\n\nCustomer related\n\nFinancial related\n\nPeople related\n\nAbility to work with a diverse population.\n\nEnsure the process follows strict adherence to the process workflow and apt behavior is observed.\n\nEnsure good leaders are developed.\n\nFinal point of Escalation of issues concerns with the support groups i.e., HR, Admin, TSG, QAG and Finance.\n\nHandling disciplinary issues and administrative issues of the project.\n\nPut forth queries concerns of the BUH and address accordingly.\n\nEnsure the skill inventory of the project.\n\nCounseling of team members on improving Quality & productivity.\n\nReviewing continuous quality improvements processes.\n\nKnowledge\n\nKnowledge in US healthcare industry and experience in RCM AR process is preferred\n\nTeam handling skills is a mandate .\n\nSkills Knowledge of basic necessary computer applications.\n\nAttitude Have a positive attitude.\n\nDomain expertise, if any Healthcare BPO industry\n\nPosition Level\nManagerCountry\nIndia","description_format":"text","description_chars":4438,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Government","Professional Services","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-13T02:21:44Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long 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