{"id":2412090,"url":"https://alion.io/job/huron-it-support-analyst","title":"IT Support Analyst","company":{"id":3031,"name":"Huron","domain":"huronconsultinggroup.com","url":"https://alion.io/company/huron","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-13T03:33:09Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.\nAs a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.\nJoin our team and create your future.\nAn IT Contact Center Analyst responsible for providing technical support to Huron employees which includes acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues.Adhere to defined policies and operating procedures. Broad technical skillset is required. Required updating the internal IT ticketing system to record all customer interactions, technical steps taken, comments and resolutions.\nCapable of multitasking effectively, managing multiple priorities and occasionally functioning independently with little supervision\nDevelop and manage effective professional working relationships with user community, co-workers and interdepartmental colleagues.\nRequirements:\nStrong academic performance in your degree of choice, preferably with an emphasis in Information Systems or an associate’s degree.\n\nProficiency in Microsoft Excel, Office products, and Office 365 administration, with relevant Microsoft IT certifications preferred.\n\nExceptional troubleshooting and problem-solving skills with attention to detail, and the ability to adapt to shifting priorities and act independently.\n\nStrong customer service work ethic with excellent communication skills and the ability to remotely resolve technical issues across time zones.\n\nClear understanding of elevated permissions, registry changes, and Active Directory systems.\n\nWillingness to work 100% from the office, with flexibility to cover night or weekend shifts as needed.\n\nInterest in applying technology systems to business processes and thriving in a team-oriented environment.\n\nPosition Level\nAnalystCountry\nIndia","description_format":"text","description_chars":2451,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Government","Professional Services","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-13T02:21:44Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.518,"p_room":0.36,"age_days":33,"expected_fill_days":17,"reasons":["conf:2","win:tail","crowd:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/huron-it-support-analyst","json_url":"https://alion.io/job/huron-it-support-analyst.json","meta":{"generated_at":"2026-10-13T08:32:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12697,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3031},"rest":"https://alion.io/mcp/rest/get_company?id=3031"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhuron-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhuron-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhuron-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/huron-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhuron-it-support-analyst"}]}