{"id":3771322,"url":"https://alion.io/job/huron-workday-client-success-manager-ams","title":"Workday Client Success Manager - AMS","company":{"id":3031,"name":"Huron","domain":"huronconsultinggroup.com","url":"https://alion.io/company/huron","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":38,"ghost_share":0,"stale_share":0.947,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":135000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-04T21:40:41Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T17:59:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. \nJoin our team as the expert you are now and create your future.\nThe Application Managed Services - Workday Client Success Manager is responsible for leading client relationships, service delivery excellence, and team performance across Workday Application Managed Services (AMS) engagements. This role serves as a trusted advisor to clients, ensuring contractual commitments, service level agreements (SLAs), and business outcomes are consistently met while identifying opportunities for optimization, growth, and continuous improvement.Key Responsibilities\nServe as the primary point of contact and escalation for managed services clients, building trusted, long-term partnerships.\nAct as a strategic advisor, guiding clients on Workday best practices, new features, releases, and optimization opportunities.\nLead client governance activities, including regular check-ins, Quarterly Business Reviews (QBRs), and roadmap discussions aligned to client business objectives.\nOversee end-to-end delivery of Workday managed services engagements, ensuring adherence to SLAs, quality standards, and contractual obligations.\nMonitor service performance metrics such as response times, service uptime, backlog health, and customer satisfaction; proactively address risks or deviations.\nEnsure appropriate resourcing, workload balancing, and skills alignment to meet client and contractual needs.\nContribute to the sales cycle by supporting RFP responses, renewals, expansions, Statements of Work (SOWs), and change orders related to managed services.\nPartner with sales, account leadership, and legal teams to ensure contracts align with delivery capabilities and client expectations.\nPrepare and present regular performance and financial reports to clients and internal stakeholders, highlighting key metrics, outcomes, and improvement areas.\nQualifications:\n5+ years of experience administering, supporting, or managing cloud-based enterprise application systems, with a strong preference for Workday\nWorkday implementation and/or post-implementation (managed services, AMS, optimization, or support) experience\nStrong understanding of managed services delivery models, service level agreements (SLAs), and ITIL frameworks\nDemonstrated experience supporting client engagements, account management, renewals, and RFP responses in a professional services or consulting environment\nExcellent communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders\nBachelor’s degree in business administration, Information Technology, or a related field (or equivalent practical experience)\nNice to Have:\nWorkday certification(s) in functional and/or technical areas\nITIL or other relevant service management certifications\nThe estimated base salary range for this job is $135,000 - $165,000 (USD). The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $162,000 - $198,000 (USD). The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.\nPosition Level\nManagerCountry\nUnited States of America","description_format":"text","description_chars":4177,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Management Consulting","Healthcare & Life Sciences Consulting","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-11-04T21:40:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 25 · green card filings: 4","filings_12m":25,"filings_prev_12m":45,"green_card_filings_12m":4,"median_offered_wage_usd":154914,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":32,"reasons":["conf:27","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":true},"html_url":"https://alion.io/job/huron-workday-client-success-manager-ams","json_url":"https://alion.io/job/huron-workday-client-success-manager-ams.json","meta":{"generated_at":"2026-11-08T18:17:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38357,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3031},"rest":"https://alion.io/mcp/rest/get_company?id=3031"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhuron-workday-client-success-manager-ams"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhuron-workday-client-success-manager-ams"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhuron-workday-client-success-manager-ams"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/huron-workday-client-success-manager-ams\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhuron-workday-client-success-manager-ams"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3771322}},{"tool":"search_jobs","arguments":{"company":"huronconsultinggroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3771322},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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