{"id":2725065,"url":"https://alion.io/job/husqvarna-group-customer-solutions-development-training-specialist","title":"Customer Solutions Development & Training Specialist","company":{"id":176550,"name":"Husqvarna Group","domain":"husqvarnagroup.com","url":"https://alion.io/company/husqvarna-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":30,"ghost_share":0,"stale_share":0.833,"repost_share":0.033,"time_to_fill_p50_days":30,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Education","role_family":"Education","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":519},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"closed","first_seen_at":"2026-10-16T16:03:42Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-25T07:23:32Z","board_verified":false,"closed_at":"2026-10-25T07:23:32Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Last date to apply:\nWe are continuously accepting applicationsCustomer Solutions Resource & Training Specialist\nHelp the Customer Solutions team at Husqvarna Construction in Olathe, KS learn, grow, and deliver a better customer experience. You’ll build practical resources, support onboarding and coaching, and help employees confidently transition to a new ERP system.\nWhat We Offer\nCompetitive compensation\nBenefits, including medical, dental, and vision insurance at date of hire\nA 401(k) with matching and no vesting\nAn employee purchase discount on Husqvarna products\nAn education assistance program\nPaid parental leave \nEleven (11) paid holidays\nPaid vacation and sick time\nWhat You’ll Do\nBuild Resources & Improve Processes (50%)\nCreate and maintain an easy-to-use Customer Solutions knowledge base, including SOPs and work instructions.\nPartner with leaders across departments to document shared processes.\nIdentify and help implement process and platform improvements.\nTrain, Coach & Support the Team (50%)\nSupport onboarding, nesting, mentoring, and retraining for Customer Solutions employees.\nCoach new team members on processes and the lines of business they support.\nAssess progress and share clear feedback with Customer Solutions leadership.\nRecommend training updates that improve quality and customer satisfaction.\nHelp develop and deliver ERP training for impacted employees.\nProvide ERP guidance and support after go-live.\nShare regular trainee feedback with management and training partners to improve team effectiveness.\nWhat You Bring\nStrengths\nOrganized, detail-oriented, and comfortable managing deadlines.\nAble to move quickly while maintaining quality.\nCollaborative and effective at working across teams.\nSkills & Knowledge\nSolid knowledge of ERP systems, Microsoft Excel, and Word.\nUnderstanding of Customer Solutions processes and call center operations.\nExperience with CRM workflow, call routing, and reporting.\nSolid written and verbal communication skills.\nEducation & Experience\nBachelor’s degree or equivalent experience.\n3+ years of customer solutions experience in a call center environment.\n2+ years of training experience.\nWork Environment\nOffice environment with frequent computer use.\nDaily, weekly, monthly, and annual deadlines.\nWhy Join Husqvarna Construction?\nMake an impact employees and customers can feel. At Husqvarna Construction, you’ll create practical resources, strengthen training, improve processes, and help our Customer Solutions team succeed through an important ERP transition. If you enjoy helping others learn and turning complex information into clear solutions, apply today.\nHusqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. 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