{"id":3026781,"url":"https://alion.io/job/huwise-customer-support-specialist","title":"Customer Support Specialist","company":{"id":53612,"name":"Huwise","domain":"huwise.com","url":"https://alion.io/company/huwise","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nantes, France","Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":99},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T15:11:58Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T11:04:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Rejoignez Huwise, une entreprise en pleine croissance spécialisée dans le partage et la valorisation des données. En tant que Customer Support Specialist, vous serez en première ligne pour résoudre des demandes complexes, collaborer avec diverses équipes et contribuer à l'amélioration continue de notre support client. Vous devez avoir une expérience préalable en support client B2B, une appétence pour la technique et une excellente communication en français et en anglais.\nMissions\nPrendre en charge les demandes clients de niveaux 1 et 2 sur la plateforme SaaS, en assurant le diagnostic, la résolution et le suivi.\nInvestiguer les problèmes complexes en collaboration avec les équipes Customer Success, Produit, Tech et Infra.\nContribuer à l'enrichissement de la base de connaissances et des contenus de self-support pour améliorer l'autonomie des clients.\nProfil recherché\n* Vous avez une première expérience en support client B2B, idéalement dans un environnement tech, SaaS ou data.* Vous avez une vraie appétence pour la technique. 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