{"id":1903650,"url":"https://alion.io/job/huzzle-client-success-manager-logistics","title":"Client Success Manager - Logistics","company":{"id":720230,"name":"Huzzle","domain":"huzzle.com","url":"https://alion.io/company/huzzle-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":542,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":126,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","MX","CL","VE"],"hiring_countries_total":5,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-05T12:04:46Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T07:41:17Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"About Huzzle\nAt Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.\nAbout the company\nOur client is a fast-growing provider in the logistics and supply chain management sector, dedicated to connecting global commerce through innovative and efficient distribution solutions. As a family-owned organization, the team prioritizes building long-term, trust-based relationships by offering 24/7 services, including same-day shipping and comprehensive freight management. They serve a diverse range of industries, focusing on optimizing distribution networks and providing cutting-edge technology to enhance transparency and reliability throughout the shipment lifecycle.\nThe team is driven by a mission to foster seamless trade through constant communication and a relentless pursuit of excellence. They offer a collaborative work environment where integrity and customer satisfaction are at the forefront of every operation. By integrating sustainable practices with agile logistics strategies, the company empowers businesses to navigate complex supply chains with confidence. This is an excellent opportunity to join a dedicated team focused on delivering high-impact results and scalable growth within the global trade landscape.\nJob Summary\nWe are looking for a proactive, bilingual professional to join a fast-paced logistics team as an Account Manager / Client Success Manager. This is a unique, high-growth opportunity designed for individuals who want to move beyond basic tracking and tracing into a full-cycle commercial role. You will start by mastering the operational foundations of freight brokerage and rapidly transition into managing key accounts, quoting freight, and negotiating with carriers. If you are a natural problem-solver who thrives on ownership and clear communication, this role offers a direct path to professional advancement and significant commission-based earning potential.\nKey Responsibilities\nOperations & Execution (Phase 1): Vet carriers, track and trace active shipments, maintain shipment visibility, and manage proactive communication with drivers regarding pickup and delivery status.\nProblem Resolution: Identify potential service failures before they impact the client, managing shipment exceptions like late pickups or carrier fall-offs.\nCommercial Development (Phase 2): Learn to research market rates using industry tools, source qualified carriers, and negotiate rates to balance service quality with profitability.\nAccount Management (Phase 3): Take full ownership of assigned customer accounts, managing the entire lifecycle from initial quote request to successful delivery and retention.\nRelationship Building: Develop long-term trust with existing clients by providing rapid responses, accurate pricing, and consistent service reliability.\nData Integrity: Maintain precise records within the Transportation Management System (TMS) and provide professional shipment updates via email and phone.\nRequirements\nFluent professional proficiency in both English and Spanish (written and verbal).\nStrong confidence in telephone communication and negotiation.\nExceptional attention to detail and the ability to manage multiple high-priority shipments simultaneously.\nA proactive, \"ownership\" mindset-noticing what needs to be done and acting without being told.\nAbility to work a Thursday-Monday schedule (8:00 AM - 5:00 PM EST) during the development phase.\nHigh level of personal accountability and resilience in a fast-paced environment.\nNice-to-Haves\n1-2 years of experience in freight brokerage, logistics coordination, or carrier sales.\nExperience with industry tools such as DAT, Truckstop, or Tai Software.\nPrevious experience sourcing and negotiating with U.S. motor carriers.\nFamiliarity with specialized freight, including Produce, Reefer, Flatbed, or Oversize loads.\nBenefits\nCompetitive base salary with high-impact commission structure\n100% Remote work environment (LATAM focus)\nAccelerated career path to Account Management within 3-6 months\nPerformance-based advancement and schedule flexibility upon promotion\nComprehensive training in U.S. logistics and commercial negotiation\nDynamic, family-owned culture built on accountability and trust","description_format":"text","description_chars":4587,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Chile","iso":"CL","kind":"country"},{"name":"Venezuela","iso":"VE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Recruiting & Staffing","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-10-05T12:04:46Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":126,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/huzzle-client-success-manager-logistics","json_url":"https://alion.io/job/huzzle-client-success-manager-logistics.json","meta":{"generated_at":"2026-10-13T07:42:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11407,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720230},"rest":"https://alion.io/mcp/rest/get_company?id=720230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhuzzle-client-success-manager-logistics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhuzzle-client-success-manager-logistics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhuzzle-client-success-manager-logistics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/huzzle-client-success-manager-logistics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhuzzle-client-success-manager-logistics"}]}