{"id":2847339,"url":"https://alion.io/job/huzzle-customer-success-manager-6","title":"Customer Success Manager","company":{"id":720230,"name":"Huzzle","domain":"huzzle.com","url":"https://alion.io/company/huzzle-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":564,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":125,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["BR","CO","MX","ZA","EC","VE"],"hiring_countries_total":6,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T11:41:09Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T00:10:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"About Huzzle\nAt Huzzle, we connect exceptional talent with exciting opportunities at leading companies across the UK, US, Canada, Europe, and Australia. We work with fast-growing startups, digital agencies, SaaS businesses, and tech-enabled companies across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we connect you directly with innovative companies, where you become an integral part of their team.\nJob Type Full-time\nJob Summary\nWe are seeking a proactive, customer-focused Customer Success Manager to join a growing team. In this role, you will play a key part in building strong client relationships, driving customer satisfaction, and ensuring clients achieve their desired outcomes. This is an exciting opportunity for an experienced customer success professional who excels at client communication, account management, and proactively identifying opportunities to improve customer retention, engagement, and long-term growth.\nKey Responsibilities\nBuild and maintain strong, long-term client relationships, acting as the primary point of contact for client needs, queries, and escalations.\nWork closely with internal teams to ensure projects are delivered on time, within scope, and aligned with client expectations.\nClient Onboarding: Oversee the onboarding process for new clients, ensuring a smooth transition and clear communication of goals, processes, and expectations.\nManage a portfolio of client accounts, monitor engagement, and proactively identify opportunities to strengthen relationships and improve satisfaction.\nIdentify and pursue opportunities to grow accounts and expand revenue across the existing client portfolio.\nProvide regular updates on project progress, milestones, challenges, and outcomes, ensuring transparency and alignment throughout the client journey.\nMaintain accurate client records, prepare account performance reports, and share insights that support informed decision-making.\n\nRequirements\nAt least 2 years of professional experience in Account Management or a related client-facing role.\nPrevious leadership experience or the ability to effectively guide, support, and develop a team.\nExcellent verbal and written communication skills, with a strong focus on achieving results.\nExceptional communication skills and a results-oriented mindset.\nExceptional organizational and time-management skills, with the ability to manage a high-volume portfolio of client accounts efficiently.\nBenefits\nCompetitive compensation with room for growth\nPerformance-based bonuses linked to client retention, account growth, and referrals\nJoin a fast-growing company focused on delivering measurable results and exceptional client experiences\nContinuous development through professional mentorship","description_format":"text","description_chars":2783,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"},{"name":"Ecuador","iso":"EC","kind":"country"},{"name":"Venezuela","iso":"VE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-10-19T11:41:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":125,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/huzzle-customer-success-manager-6","json_url":"https://alion.io/job/huzzle-customer-success-manager-6.json","meta":{"generated_at":"2026-10-21T02:26:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3628,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720230},"rest":"https://alion.io/mcp/rest/get_company?id=720230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhuzzle-customer-success-manager-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhuzzle-customer-success-manager-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhuzzle-customer-success-manager-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/huzzle-customer-success-manager-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhuzzle-customer-success-manager-6"}]}