{"id":325755,"url":"https://alion.io/job/huzzle-customer-success-manager","title":"Customer Success Manager","company":{"id":720230,"name":"Huzzle","domain":"huzzle.com","url":"https://alion.io/company/huzzle-2","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":481,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":137,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-11-14T03:01:32Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":77},"description":"About Huzzle\nAt Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.\nRole Type: Full-time\nEngagement: Independent Contractor\nJob Summary\nWe are seeking a results-oriented Customer Success Manager to join a growing team. In this role, you will be the primary advocate for clients, ensuring they realize maximum value from solutions while driving long-term loyalty. You will play a critical part in the company’s growth by owning the post-sales relationship, executing sophisticated retention strategies, and securing renewals. This is an ideal opportunity for a proactive professional who thrives on building deep relationships and turning complex challenges into success stories.\nKey Responsibilities\nAct as the dedicated point of contact for a portfolio of key accounts, guiding them through the entire customer lifecycle.\nDevelop and execute data-driven retention plans to minimize churn and ensure high levels of customer satisfaction.\nManage the end-to-end renewal process, identifying expansion opportunities and ensuring timely contract completions.\nConduct regular business reviews to align our solutions with the client’s evolving strategic goals.\nMonitor customer health metrics and intervene proactively when accounts show signs of risk.\nCollaborate closely with Sales and Product teams to voice customer feedback and influence the product roadmap.\nRequirements\n3+ years of experience in a Customer Success Management or Account Management role.\nProven track record of meeting or exceeding retention, churn reduction, and renewal targets.\nStrong ability to build rapport with stakeholders at all levels, from end-users to C-suite executives.\nAnalytical mindset with the ability to interpret data to drive customer outcomes.\nExcellent communication, negotiation, and presentation skills.\nAbility to manage multiple priorities in a fast-paced environment.\nExperience working with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, Totango).\nBackground in a high-growth SaaS or technology-driven environment.\nExperience in leading customer training sessions or webinars.\nBenefits\nFully Remote: Work from anywhere with international teams\nCareer Growth: Join companies in SaaS, MarTech, and B2B services\nPeer Community: Connect with high-performing sales professionals in our network\nOngoing Support: Receive guidance from Huzzle before and after placement\nTailored Compensation: Salaries vary by client and candidate preference - 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