{"id":135722,"url":"https://alion.io/job/huzzle-software-support-engineer","title":"Software Support Engineer","company":{"id":720230,"name":"Huzzle","domain":"huzzle.com","url":"https://alion.io/company/huzzle-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":550,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":125,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["BG","RO","SK","SI"],"hiring_countries_total":4,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cursor","optional":false},{"name":"Next.js","optional":false},{"name":"Node JS","optional":false},{"name":"React.js","optional":false},{"name":"SQL","optional":false},{"name":"Supabase","optional":false},{"name":"TypeScript","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-06-26T00:00:00Z","employer_posted_date":"2026-06-26","last_verified_at":"2026-10-17T22:33:15Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":113},"description":"About Huzzle\nAt Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.\nRole Type: Full-time\nEngagement: Independent Contractor\nAbout the Company\nOur client is a rapidly growing AI-powered validation technology company serving pharmaceutical, biotechnology, and medical device innovators globally. Their platform helps life sciences organizations dramatically reduce validation costs, accelerate compliance workflows, and streamline complex digital validation processes through intelligent automation and AI-driven assurance.\nAs the company continues its growth journey, they are expanding their engineering team to support a growing international customer base.\nJob Summary\nWe are seeking a Junior Support Engineer to join a fast-growing software company operating at the intersection of AI and life sciences. This role is ideal for an early-career software engineer who enjoys solving technical problems, debugging applications, and helping customers succeed.\nAs the first line of technical support, you will investigate customer issues, troubleshoot application problems, implement fixes, and communicate solutions clearly to customers. You’ll work closely with Product, QA, and Engineering teams while gaining hands-on experience across modern web technologies including Next.js, React, Node.js, TypeScript, and Supabase.\nThis is an excellent opportunity for someone looking to grow their software engineering career in a supportive startup environment.\nKey Responsibilities\nQuickly learn and understand the company’s Next.js, React, Node.js, and Supabase application architecture.\nInvestigate customer-reported issues and reproduce bugs within the application.\nUse Cursor or similar AI-assisted development tools to inspect code, analyze call stacks, and identify root causes.\nDevelop and deploy maintainable TypeScript fixes across both frontend and backend systems.\nImprove edge-case handling, application reliability, and performance.\nWrite clear and customer-friendly email responses explaining technical issues and resolutions.\nSupport customers professionally and calmly during high-pressure situations.\nCollaborate with Product, QA, and Engineering teams to prioritize urgent issues and releases.\nContribute to internal documentation, knowledge bases, and support runbooks.\nHelp improve monitoring, alerting, and recurring issue prevention processes.\nRequirements\nExperience with Next.js, React, Node.js, TypeScript, Supabase, SQL, and Cursor or similar AI-assisted development tools.\nStrong debugging, troubleshooting, and problem-solving abilities.\nSolid understanding of software engineering principles, coding best practices, and modern development workflows.\nAbility to work independently, manage priorities, and execute tasks with minimal supervision.\nExcellent written English communication skills with the ability to explain technical concepts clearly to customers.\nCustomer-focused mindset with strong interpersonal skills and the ability to remain calm under pressure.\nExperience communicating directly with customers regarding technical issues is highly preferred.\nExperience building, shipping, or maintaining software applications independently is a plus.\nExposure to SaaS products, technical support, or support engineering environments is advantageous.\nFamiliarity with version control systems and collaborative software development practices.\nInterest in AI, healthcare technology, biotechnology, or life sciences industries is beneficial.\nBenefits\nFully Remote: Work from anywhere with international teams\nPeer Community: Connect with high-performing sales professionals in our network\nOngoing Support: Receive guidance from Huzzle before and after placement\nTailored Compensation: Salaries vary by client and candidate preference - we’ll match you with options that fit your goals","description_format":"text","description_chars":4130,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"},{"name":"Romania","iso":"RO","kind":"country"},{"name":"Slovakia","iso":"SK","kind":"country"},{"name":"Slovenia","iso":"SI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Recruiting & Staffing","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-06-26T00:00:00Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.759,"p_room":0.6,"age_days":113,"expected_fill_days":125,"reasons":["conf:3","velocity","win:late","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/huzzle-software-support-engineer","json_url":"https://alion.io/job/huzzle-software-support-engineer.json","meta":{"generated_at":"2026-10-18T00:20:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":591,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720230},"rest":"https://alion.io/mcp/rest/get_company?id=720230"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhuzzle-software-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhuzzle-software-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhuzzle-software-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/huzzle-software-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhuzzle-software-support-engineer"}]}