{"id":135723,"url":"https://alion.io/job/huzzle-support-engineer","title":"Support Engineer","company":{"id":720230,"name":"Huzzle","domain":"huzzle.com","url":"https://alion.io/company/huzzle-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":550,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":125,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","MX","CL","CR"],"hiring_countries_total":5,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cursor","optional":false},{"name":"JavaScript","optional":false},{"name":"Next.js","optional":false},{"name":"Node JS","optional":false},{"name":"React.js","optional":false},{"name":"SQL","optional":false},{"name":"Supabase","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-06-26T00:00:00Z","employer_posted_date":"2026-06-26","last_verified_at":"2026-10-18T01:52:43Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":113},"description":"About Huzzle\nAt Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.\nRole Type: Full-time\nEngagement: Independent Contractor\nAbout the Company\nOur client is an AI-powered digital validation platform serving pharmaceutical, biotechnology, and medical device organizations worldwide. Their technology helps life sciences teams dramatically reduce validation costs, automate complex workflows, and accelerate compliance processes through intelligent automation and AI-driven assurance solutions.\nAs a rapidly growing scale-up company, they are building the next generation of digital validation tools that enable teams of all sizes to work more efficiently and deliver critical projects faster.\nJob Summary\nWe are seeking a Junior Support Engineer to join a growing technical team supporting customers across the life sciences industry. This role is ideal for an early-career software engineer who enjoys debugging, problem-solving, and working directly with customers to resolve technical issues.\nAs the first line of technical support, you will investigate customer-reported issues, diagnose bugs, implement fixes across the application stack, and communicate solutions clearly and professionally. You'll work with modern technologies including Next.js, React, Node.js, Supabase, and TypeScript while collaborating closely with product and engineering teams.\nThis is an excellent opportunity for someone looking to grow their software engineering career while gaining hands-on experience in customer-facing technical support.\nKey Responsibilities\nQuickly learn and understand the company’s Next.js, React, Node.js, and Supabase application architecture.\nInvestigate customer-reported issues and reproduce bugs across the platform.\nUse Cursor or similar AI-assisted development tools to trace errors, inspect code, and identify root causes.\nWrite clean, maintainable TypeScript code to resolve bugs and improve application stability.\nContribute fixes across both frontend and backend systems.\nCommunicate technical solutions clearly through customer-facing emails.\nHelp customers troubleshoot issues while maintaining professionalism and empathy during challenging situations.\nCollaborate with Product, QA, and Engineering teams to prioritize fixes and improve product reliability.\nDocument common issues, solutions, and troubleshooting processes within internal knowledge bases.\nAssist with monitoring, testing, and continuous improvement initiatives.\nRequirements\nBasic experience with JavaScript and TypeScript development.\nFamiliarity with modern web technologies including Next.js, React, Node.js, SQL databases, and Supabase.\nStrong debugging, troubleshooting, and problem-solving skills.\nExcellent written English communication skills with the ability to explain technical concepts clearly to customers.\nComfortable communicating directly with customers and handling technical issues professionally and empathetically.\nAbility to work independently, take ownership of tasks, and manage priorities with minimal supervision.\nStrong attention to detail and a willingness to learn new technologies and tools quickly.\nExperience using AI-assisted development tools such as Cursor or similar IDE tools is advantageous.\nPrevious customer support or technical support experience is preferred.\nExperience contributing to production applications or independently shipping software features is a plus.\nUnderstanding of software testing, troubleshooting methodologies, and root-cause analysis is beneficial.\nSuccessfully diagnose and resolve customer issues accurately and efficiently.\nDeliver high-quality bug fixes with minimal oversight while maintaining code quality standards.\nCommunicate technical problems, resolutions, and next steps clearly to both customers and internal teams.\nProvide professional, calm, and customer-focused support, particularly during high-pressure situations.\nContribute to internal documentation, runbooks, and knowledge bases to reduce recurring issues and improve team efficiency.\nBenefits\nFully Remote: Work from anywhere with international teams\nPeer Community: Connect with high-performing sales professionals in our network\nOngoing Support: Receive guidance from Huzzle before and after placement\nTailored Compensation: Salaries vary by client and candidate preference - 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