{"id":135724,"url":"https://alion.io/job/huzzle-technical-support-engineer","title":"Technical Support Engineer","company":{"id":720230,"name":"Huzzle","domain":"huzzle.com","url":"https://alion.io/company/huzzle-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":550,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":125,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN","PK","PH","ZA"],"hiring_countries_total":4,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"role_seniority_country_cell","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cursor","optional":false},{"name":"JavaScript","optional":false},{"name":"Next.js","optional":false},{"name":"Node JS","optional":false},{"name":"React.js","optional":false},{"name":"SQL","optional":false},{"name":"Supabase","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-06-26T00:00:00Z","employer_posted_date":"2026-06-26","last_verified_at":"2026-10-18T01:52:43Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":113},"description":"About Huzzle\nAt Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.\nRole Type: Full-time\nEngagement: Independent Contractor\nAbout the Company\nOur client is a rapidly growing AI-powered software company transforming digital validation processes within the pharmaceutical, biotechnology, and medical device industries. Their platform leverages artificial intelligence and automation to dramatically reduce validation timelines and costs, helping regulated organizations accelerate innovation while maintaining compliance and quality standards.\nAs a fast-growing scale-up, the company offers the opportunity to work on meaningful technology that directly impacts life sciences teams around the world.\nJob Summary\nWe are looking for a Junior Support Engineer to join a growing engineering team supporting customers across the life sciences industry. This is an excellent opportunity for an early-career software engineer who enjoys debugging technical issues, solving customer problems, and working directly with modern web technologies.\nAs the first point of technical support, you will investigate customer-reported issues, diagnose bugs, implement fixes, and communicate solutions clearly to customers. You’ll work closely with engineering, product, and QA teams while gaining hands-on experience across the full software stack.\nKey Responsibilities\nQuickly learn and understand the company’s Next.js, React, Node.js, and Supabase codebase.\nInvestigate customer-reported issues and reproduce bugs within the application.\nUse Cursor or similar AI-powered development tools to trace errors and identify root causes.\nDebug front-end and back-end systems, including APIs, databases, and application logic.\nImplement maintainable fixes using TypeScript across the application stack.\nImprove edge-case handling, reliability, and overall application performance.\nDraft clear and professional customer emails explaining issues, resolutions, and next steps.\nProvide calm and empathetic support during high-pressure customer situations.\nCollaborate with product, QA, and engineering teams to prioritize and resolve issues.\nAssist with patch releases and ongoing platform improvements.\nUpdate internal documentation, runbooks, and knowledge base articles to improve future support processes.\nRequirements\nExperience developing applications using JavaScript and TypeScript.\nHands-on experience with Next.js, React, Node.js, Supabase, and SQL.\nStrong debugging, troubleshooting, and problem-solving skills with excellent attention to detail.\nAbility to work independently, take ownership of issues, and drive resolutions to completion.\nExcellent written English communication skills and the ability to explain technical concepts to non-technical users.\nComfortable communicating directly with customers and diagnosing technical issues in a professional manner.\nExperience using modern development workflows, version control systems, and software engineering best practices.\nExperience independently shipping software features or contributing to production applications is preferred.\nExposure to AI-assisted development tools such as Cursor or similar coding assistants is a plus.\nPrevious experience in technical support, customer-facing engineering roles, SaaS companies, or startup environments is advantageous.\nBenefits\nFully Remote: Work from anywhere with international teams\nPeer Community: Connect with high-performing sales professionals in our network\nOngoing Support: Receive guidance from Huzzle before and after placement\nTailored Compensation: Salaries vary by client and candidate preference - 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