{"id":404010,"url":"https://alion.io/job/hvas-customer-service-representative","title":"Customer Service Representative","company":{"id":16458,"name":"Hvas","domain":"hvas.com","url":"https://alion.io/company/hvas","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":61,"open_postings":11,"ghost_share":0.727,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":21000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-06-03T00:00:00Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-10-31T11:55:39Z","board_verified":true,"closed_at":null,"days_open":150,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":150},"description":"We are looking for a reliable and detail-oriented Customer Service Representative to support daily client communication, CRM management, and administrative operations. The ideal candidate must have excellent English communication skills with a neutral/no strong accent, be comfortable working inside JobNimbus CRM, and be able to strictly follow SOPs and workflows. This role requires professionalism, consistency, and the ability to handle customer interactions efficiently in a fast-paced environment.\nRequirements\nKey Responsibilities:\nHandle inbound and outbound customer communication via phone, email, SMS, or chat\nProvide professional and timely customer support while maintaining a positive client experience\nUpdate and manage customer information accurately in JobNimbus CRM\nFollow company SOPs, scripts, and workflows consistently\nSchedule appointments and coordinate follow-ups with clients and internal teams\nMonitor customer inquiries and ensure all tickets or requests are resolved promptly\nDocument customer interactions, notes, and updates inside the CRM\nAssist with lead management, status updates, and pipeline tracking\nPerform data entry and maintain organized digital records\nEscalate customer concerns or urgent issues to the appropriate department\nCoordinate with sales and operations teams to ensure smooth customer onboarding and service delivery\nTrack task completion and maintain daily productivity targets\nAssist with quality assurance by ensuring all processes are completed accurately\nMaintain confidentiality of customer and company information\nProvide general administrative support and assist with special projects as needed\nQualifications & Skills:\nAt least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support\nExcellent verbal and written English communication skills\nNeutral or minimal accent is required\nExperience using CRM platforms, preferably JobNimbus\nAbility to follow SOPs and structured workflows with high accuracy\nStrong organizational and multitasking skills\nComfortable handling customer concerns professionally\nProficient in Google Workspace or Microsoft Office Suite\nAbility to work independently with minimal supervision\nStrong attention to detail and problem-solving skills\nStable internet connection and quiet work environment required\nMust have access to a static IP address through a reliable VPN provider such as\nNordVPN or Surfshark\nBenefits\nWhy Join Us?\nWork-from-home opportunity.\nOpportunity to contribute to a growing business by enhancing efficiency and client experience.\nSupportive and collaborative work environment.\nSchedule:\n40 hours per week\nMon - Fri: 4:30 pm - 8:30 pm - PST\nSat - Sun: 8:00 am - 6:00 pm- PST","description_format":"text","description_chars":2714,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Real Estate","Cloud Platforms (IaaS & PaaS)"],"lifecycle":[{"event":"open","at":"2026-09-06T01:04:29Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.09,"p_room":0.28,"age_days":150,"expected_fill_days":13,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/hvas-customer-service-representative","json_url":"https://alion.io/job/hvas-customer-service-representative.json","meta":{"generated_at":"2026-10-31T12:53:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19942,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16458},"rest":"https://alion.io/mcp/rest/get_company?id=16458"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhvas-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhvas-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhvas-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hvas-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhvas-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":404010}},{"tool":"search_jobs","arguments":{"company":"hvas.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":404010},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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