Patient & Volunteer Enrolment (PaVE) Coordinator

Overview

If you have exceptional customer service skills and want to be part of a caring, purpose-driven team, this is a great opportunity to join FluCamp (part of hVIVO) as a Patient & Volunteer Enrolment (PaVE) Coordinator.

FluCamp conducts human clinical trials aimed at improving the treatment - and potential eradication - of common illnesses such as colds and flu. Our studies are carried out in a safe, controlled clinical environment with our volunteers at the heart of everything we do.

Learn more about the volunteer journey here: https://flucamp.com/everydayhero/

As a PaVE Coordinator, you’ll be the first point of contact for volunteers, guiding them through screening, enrolment and participation in clinical trials. This is not a sales role - all volunteers have registered independently.

You’ll provide clear information, confirm medical history, assess eligibility, book appointments and support volunteers throughout their journey, delivering an excellent experience at every stage.

Contract & Working Pattern

• Bank contract
• Ideally 4-5 days per week
• 30-37.5 hours per week
• Monday to Friday
• Remote working - 1st day is in our London office
• Full training and equipment provided

Main Responsibilities

• Conduct medical telephone screenings to confirm volunteer suitability
• Answer volunteer queries via phone, email, chat and text
• Book screening and follow-up appointments
• Accurately enter and maintain volunteer records and medical information
• Liaise with GP surgeries and internal clinical teams
• Provide volunteers with information on appointments, procedures and compensation
• Maintain up-to-date knowledge of study protocols and eligibility criteria
• Meet KPIs while delivering a high standard of volunteer care
• Ensure confidentiality, care, data protection and compliance at all times

Skills & Experiences

• Positive, can-do attitude
• Outstanding customer service and telephone manner
• Strong IT skills and attention to detail
• Ability to work independently and manage multiple tasks
• Problem-solver, target-focused and process-driven
• Committed to confidentiality and compliance

What We Offer

• Full training and ongoing development
• Remote working
• Flexible hours (30-37.5 per week mon -fri)
• Supportive, friendly team environment

If this sounds like you, we’d love to hear from you. Apply now or contact us with any questions.