{"id":1362220,"url":"https://alion.io/job/hy-vee-second-service-manager","title":"Second Service Manager","company":{"id":1774514,"name":"Hy-Vee","domain":"hy-vee.com","url":"https://alion.io/company/hy-vee","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":6679},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-15T06:12:23Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Additional Considerations (if any):\n-\nAt Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.\nJob Description:\nJob Title: Second Service Manager\nDepartment: Grocery\nFLSA: Non-Exempt\nGeneral Function\nProvides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations.\nCore Competencies\nPartnerships\nGrowth mindset\nResults oriented\nCustomer focused\nProfessionalism\nReporting Relations\nAccountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home\nPositions that Report to you: All positions except those listed above and department heads.\nPrimary Duties and Responsibilities\nMaintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.\nGenerates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.\nMonitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.\nProvides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.\nSmiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.\nMakes an effort to learn customers’ names and to address them by name whenever possible.\nAssists customers by: (examples include)Escorting them to the products they are looking for.\nSecuring products that are out of reach.\nLoading or unloading heavy items.\nMaking note of and passing along customer suggestions or requests.\nPerforming other tasks in every way possible to enhance the shopping experience.\n\nAnswers the telephone promptly and provides friendly, helpful service to customers who call.\nTrains employees in store policies, department procedures, and job duties.\nEnsures proper customer service throughout the store and addresses specific customer issues.\nExercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.\nLearns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager.\nOrders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.\nRecruits and interviews job applicants to recommend or determine employment.\nEnsures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.\nApproves checks written for cash or payment of merchandise purchased.\nCoordinates backroom facilities and equipment; recommends changes in allocation of space.\nDistributes money to cash registers as needed; responsible for cash accountability of cash registers and safe.\nInspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer.\nMaintains strict adherence to department and company guidelines related to personal hygiene and dress.\nAdheres to company policies and individual store guidelines.\nReports to work when scheduled and on time.\nSecondary Duties and Responsibilities\nDetermines the motivational needs of employees and provides the appropriate environment.\nSuggests improvements in work methods and procedures by observing and listening to employees/customers.\nPrepares sketches or floor plans of proposed displays.\nDevelops layout, selects theme, colors, and props, and requisitions materials.\nOversees and participates in construction of displays.\nParticipates in continuing education through reviewing articles in trade publications.\nRecommends cost reduction programs.\nMakes corrections, additions or deletions to employee’s schedules.\nSells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).\nHandles cash registers.\nResets new and current items in aisles.\nPerforms other job related duties and special projects as required.\nSupervisory Responsibilities\nInstructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.\nSelects new employees and acts on employee problems.\nHas the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.\nKnowledge, Skills, Abilities and Worker Characteristics\nMust have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.\nAbility to do arithmetic calculations involving fractions, decimals, and percentages.\nPossess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.\nEducation and Experience\nHigh school or 1 year of similar or related work experience.\nPhysical Requirements\nMust be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.\nVisual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.\nMust be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.\nWorking Conditions\nThis position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.\nEquipment Used to Perform Job\nPallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, copy and fax machine, two wheeler, register computer, delivery vehicle.\nContacts\nHas daily contact with customers, fellow employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.\nConfidentiality\nHas access to confidential information which may include pricing, sales reports, and profit and loss reports.\nAre you ready to smile, apply today.\nEmployment is contingent upon the successful completion of a pre employment drug screen.","description_format":"text","description_chars":6844,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Health Care","Delivery"],"lifecycle":[{"event":"open","at":"2026-09-28T00:09:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.289,"p_room":0.35,"age_days":22,"expected_fill_days":8,"reasons":["conf:4","wave","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/hy-vee-second-service-manager","json_url":"https://alion.io/job/hy-vee-second-service-manager.json","meta":{"generated_at":"2026-10-15T11:41:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17969,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774514},"rest":"https://alion.io/mcp/rest/get_company?id=1774514"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhy-vee-second-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhy-vee-second-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhy-vee-second-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hy-vee-second-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhy-vee-second-service-manager"}]}