{"id":3473026,"url":"https://alion.io/job/hyatt-assistant-front-office-manager","title":"Assistant Front Office Manager","company":{"id":1753279,"name":"Hyatt Hotels Corporation","domain":"hyatt.com","url":"https://alion.io/company/hyatt-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":3000,"max_usd":6000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T17:27:51Z","employer_posted_date":null,"last_verified_at":"2026-10-29T17:27:51Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Expected to open 2025, Hyatt Regency Lagos Ikeja is ideally located in the serene GRA and just moments away from Murtala Muhammed International Airport. Hyatt Regency Lagos Ikeja is a premier hotel in Lagos, Nigeria, offering the perfect blend of convenience and elegance where our guests feel comfortable, connected, and encouraged to be their best selves because they are welcome and relaxed in our care.\nJob Title: Assistant Front Office Manager\nReq ID: IKE000048\nLocation: Ikeja, Lagos\nAbout the role\nThe Assistant Front Office Manager is to support the Front Office Manager in managing the daily operations of the Front Office Department, ensuring exceptional guest experiences, efficient service delivery, colleague development, revenue protection, and compliance with Hyatt brand standards, hotel policies, and operational procedures.\nThe Assistant Front Office Manager serves as a departmental leader, ensuring that guests receive a warm welcome, personalised service, efficient check-in and check-out, and prompt resolution of concerns throughout their stay.\nResponsibilties\n\nFront Office Operations:\nAssist in managing the day-to-day operations of the Front Office, ensuring smooth and efficient service delivery across all shifts.\nEnsure that check-in, check-out, room allocation, billing, cashiering, and guest information procedures are performed accurately.\nMonitor room availability, arrivals, departures, VIP movements, room status, and occupancy levels.\nCoordinate with Housekeeping, Reservations, Sales, Revenue Management, Engineering, Security, and other departments to ensure seamless operations.\nEnsure appropriate shift handovers, accurate reports, and effective communication among colleagues.\nAct as the Manager on Duty when assigned.\nGuest Experience and Service Excellence:\nPromote a culture of genuine hospitality, professionalism, courtesy, and personalised guest service.\nEnsure that all guests are welcomed warmly and attended to promptly.\nHandle guest complaints, service recovery, special requests, and escalated concerns professionally.\nMonitor guest feedback, online reviews, satisfaction scores, and recurring service issues.\nEnsure that VIPs, corporate guests, loyalty programme members, and repeat guests receive appropriate recognition and service.\nAnticipate guest needs and ensure timely follow-up on requests and complaints.\nColleague Leadership and Development:\nSupervise, coach, mentor, and motivate Front Office colleagues to achieve departmental objectives.\nPrepare or coordinate duty rosters, shift assignments, attendance monitoring, and deployment of colleagues.\nConduct briefings, communicate operational priorities, and ensure effective shift handovers.\nIdentify training needs and support the development of colleagues through on-the-job coaching and performance feedback.\nParticipate in recruitment, induction, performance reviews, disciplinary processes, and succession planning as required.\nPromote teamwork, accountability, professional conduct, and compliance with hotel policies.\nRevenue, Billing and Financial Controls:\nSupport the Front Office Manager in achieving departmental revenue and cost-control objectives.\nEnsure accurate guest billing, cashiering, payment processing, deposits, refunds, and settlement of accounts in line with approved procedures.\nMonitor room upgrades, upselling opportunities, rate integrity, and compliance with authorised room rates.\nEnsure proper control of cash, credit transactions, house accounts, rebates, allowances, and billing adjustments.\nInvestigate billing discrepancies and report suspected fraud, irregularities, or financial losses promptly.\nSupport night audit procedures and ensure that outstanding balances and discrepancies are followed up appropriately.\nRoom Inventory and Revenue Coordination:\nWork closely with Reservations and Revenue Management to maximise room utilisation and revenue opportunities.\nMonitor room inventory, overbooking situations, early arrivals, late departures, room moves, and special room allocation requests.\nEnsure that room rates, packages, market segments, and guest profiles are accurately reflected in the hotel property management system.\nSupport demand-management decisions and communicate changes in occupancy forecasts and operational requirements.\nEnsure that complimentary rooms, upgrades, and special concessions are properly authorised and documented.\nQuality Assurance, Safety and Compliance:\nEnsure compliance with Hyatt brand standards, service procedures, standard operating procedures, and applicable hotel policies.\nMaintain confidentiality and security of guest information, payment details, and hotel records.\nEnsure compliance with fire safety, emergency response, access control, data protection, and other applicable safety requirements.\nReport incidents, accidents, suspicious activities, security concerns, and maintenance defects promptly.\nParticipate in internal audits, brand quality assessments, and corrective action plans.\nEnsure that colleagues understand and follow applicable operational, legal, and regulatory requirements.\nAdministration and Reporting:\nPrepare and review shift reports, daily operational summaries, guest complaint reports, and other assigned departmental reports.\nMonitor guest feedback and service performance indicators, recommending corrective actions where necessary.\nMaintain accurate records of incidents, room changes, billing adjustments, colleague performance, and operational handovers.\nSupport departmental budgeting, productivity monitoring, and implementation of improvement initiatives.\nKeep the Front Office Manager informed of operational challenges, guest concerns, staffing issues, and significant incidents.\nQualifications\nA Bachelor’s Degree or Higher National Diploma (HND) in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related discipline.\n3–5 years of relevant Front Office experience in an upscale or internationally branded hotel, preferably including supervisory responsibilities.\nDemonstrated experience in guest relations, front desk operations, cashiering, room inventory management, and complaint resolution.\nPrevious experience as a Front Office Supervisor, Duty Manager, or equivalent supervisory position is an advantage.\nExperience working with a hotel property management system (PMS); knowledge of Opera or a comparable system is an advantage.\nStrong working knowledge of hotel service standards, front office procedures, and operational controls.\nApplication Closing Date\n\nNot Specified.\nHow to Apply: Interested and qualified candidates should Click here to apply online","description_format":"text","description_chars":6637,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & 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