Business Analyst

52126- Toronto- Temporary - 18 Months

Hiring salary range: $3,610.06 - $4,125.80 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Collect and analyze information related to service level agreements, contracts or processes. Assist with compiling and reviewing information and estimates on distribution and transmission work. Assist with business process development needs, and participate in the provision of liaison and project integration. Provide advice and direction on processes related to service level agreements and contracts

Job Description:

• Collect and analyze large volumes of data related to service level agreements, key performance indicators and Distribution work programs
• Work with various stakeholders to define and develop business reporting for Distribution work programs leveraging tools such as Business Intelligence (BI), Microsoft Excel, Access, SharePoint, and SAP
• Prepare reports and provide information, data or advice in response to internal and external requests
• Utilize computer systems, software and analytical techniques to carry out forecasting and analytical studies to interpret and assess the execution of work programs within the Distribution business
• Develop and document and/or utilize systems for the collecting, analyzing, presenting and reporting of information and estimates related to service levels, contracts, spend and accomplishments
• Perform monthly and quarterly reporting and analysis activities for the Distribution Analytics team. This includes development and maintenance of scorecards, dashboards, performance metrics to support monitoring, reporting and continuous improvement of Distribution work programs, reports to support business planning, and others.
• Prepare analysis and initiate studies or investigations where opportunities for improvement are apparent. This includes collaborating with other lines of businesses and analyzing operational, financial and productivity data to measure efficiency, track savings initiatives.
• Assist in discussions, problem solving and issue resolution regarding ongoing work program performance
• Participate in the assessment of organizational performance as it relates to the execution of work programs
• Assist in the development of communication requirements relating to a wide variety of business operation processes and related subjects making presentations to various audiences
• Provide advice and direction on service level agreements, contracts, processes and related activities and assist with audits to ensure compliance
• Perform other duties as required

Selection Criteria:

• Requires knowledge of computer information systems and business administration to be able to develop and/or utilize systems and processes for analyzing, presenting and reporting large volumes of information
• Strong and demonstrated skills in Microsoft Excel
• Proficient in software programs including Microsoft PowerPoint, Word, PowerBI, Tableau, SAP enterprise software, BI/BW or equivalent systems
• Requires a proficient knowledge of English including written and verbal communication skills to be able to effectively prepare written correspondence, assist in discussions, interact with customers and deliver presentations
• Requires experience handling multiple tasks while adhering to stringent deadlines
• Requires some experience monitoring organizational performance
• Requires knowledge of service level agreements or contracts and analytical techniques to be able to analyze the associated information and provide advice and direction
• Requires experience in working effectively with a wide range of people as well as the ability to work independently
• This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years). A degree in Business Administration, Commerce, Finance, Statistics, or Economics is considered an asset
• A period of over 4 years and up to and including 6 years is considered necessary to gain this experience

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: October 5, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here. #LI-HYBRID

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.