{"id":1371000,"url":"https://alion.io/job/hygiena-senior-desktop-support-engineer","title":"Senior Desktop Support Engineer","company":{"id":1798991,"name":"Hygiena","domain":"hygiena.com","url":"https://alion.io/company/hygiena","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35,"max":42,"currency":"USD","period":"hour","gross":null,"usd_annual":84000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Harbor","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-03-18T22:12:00Z","employer_posted_date":"2026-03-18","last_verified_at":"2026-10-01T06:51:07Z","board_verified":true,"closed_at":null,"days_open":196,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":196},"description":"Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to; prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business!\nAt Hygiena we believe:\nIn providing the highest quality products & service\nBeing a leader in innovation\nHaving a compelling desire to improve and win in the marketplace\nIn contributing positively not only in the workplace, but in our community and environment!\nWith rapid growth comes opportunity. We are seeking a Senior Desktop Support Engineer to join our IT operations team in Camarillo, CA. This position provides advanced endpoint management, technical escalations, and automated provisioning across our enterprise workspace. This is a full-time, non-exempt position.\nResponsibilities:\n Endpoint Management & Operations: Oversees the lifecycle, configuration, and security of enterprise endpoint devices (Windows 10/11, macOS, mobile endpoints, and peripherals). Leads zero-touch deployment and policy enforcement using Microsoft Intune and Windows Autopilot.\nTier 3 Escalations & Technical Leadership: Serves as the senior technical escalation point for Tier 1 and Tier 2 Service Desk staff. Diagnoses and resolves complex OS, hardware, network connectivity, and application issues efficiently.\nProcess Automation: Writes, tests, and maintains intermediate-to-advanced PowerShell scripts to automate software deployments, routine administrative tasks, device configuration, and system remediations.\nSecurity & Compliance Collaboration: Partners with Security and Infrastructure teams to maintain endpoint security hygiene, manage Microsoft Defender for Endpoint (EDR) policies, execute vulnerability remediations, and enforce Conditional Access policies via Entra ID.\n Systems Infrastructure & Support: Supports enterprise communication and collaboration platforms including Office 365 (Exchange, Teams, SharePoint) and basic LAN/WAN networking components (DNS, DHCP, VPNs, subnets).\nInventory & Asset Lifecycle: Manages asset tracking, device lifecycle refreshes, hardware procurement planning, and standardized image maintenance across the organization.\n Documentation & Continuous Improvement: Creates and maintains comprehensive technical artifacts, standard operating procedures (SOPs), and end-user knowledge base articles. Standardizes support workflows to improve overall service desk efficiency.\nQualifications:\nRequired:\n Education / Experience: Bachelor’s degree in Information Technology, Computer Science, or a related technical field (or equivalent hands-on experience).\nWork Experience:Minimum of 5+ years of hands-on experience in enterprise IT desktop support, systems administration, or endpoint engineering.\nProven experience configuring, managing, and troubleshooting Microsoft Intune and Windows Autopilot in a cloud or hybrid environment.\nStrong expertise supporting Windows 10/11, Office 365, and Microsoft Entra ID (formerly Azure AD).\n\nAutomation: Proficiency in PowerShell scripting for endpoint management, automated software distribution, and administrative tasks.\n Security: Hands-on experience with endpoint detection and response tools (e.g., Microsoft Defender for Endpoint).\n Network & Systems Awareness: Solid working knowledge of Active Directory, Group Policy (GPO), TCP/IP networking, DNS, DHCP, and VPN configurations.\nPreferred:\n Certifications (Highly Preferred): Microsoft Certified: Endpoint Administrator Associate (MD-102)\nCompTIA Network+ and/or CompTIA Security+\n\nExperience operating within a global, multi-site LAN/WAN architecture.\nSalary Range (applicable to California):\n$35.00 - $42.00 per hour DOE\nSkills & Abilities:\nStrong leadership and mentoring capabilities with a service-oriented mindset.\nExceptional analytical and root-cause problem-solving skills.\nOutstanding communication skills (written and verbal), capable of engaging effectively with executive leadership, non-technical staff, and vendor partners.\nExcellent adaptability in a fast-paced environment with the flexibility to manage competing project priorities.\nAbility to exercise independent judgment, initiative, and discretion in critical technical situations.\nWhy you’ll want to join our team:\nTeamwork as a core value.\nAt Hygiena, our emphasis on teamwork and cross-functional communication enables us to build stronger bonds within our business.\nBe a part of something big.\nHygiena plays a critical role in helping to prevent global health crisis such as foodborne illness, healthcare-associated infections, and other outbreaks.\n\nGiving back to our communities.\nHygiena believes in giving back by supporting local organizations committed to improving the lives of children and youth in our communities.\nBenefits and Perks:\n15 days of PTO & 10 paid company holidays\nMedical with HSA employer contribution, Dental, Vision available 1st of the month after start date\nCompany paid Life Insurance, Short* and Long-Term Disability and an Employee Assistance Program\n401(k) with Safe Harbor and Profit-Sharing employer contributions\nTuition Reimbursement program\nCharitable Contribution matching\nEmployee Referral bonus opportunities\n*State paid short-term disability for California based employees\nWe are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nHygiena participates in E-Verify.","description_format":"text","description_chars":5972,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Diagnostic Tests & IVD","Food Safety"],"lifecycle":[{"event":"open","at":"2026-09-28T04:03:54Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.217,"p_room":0.28,"age_days":196,"expected_fill_days":30,"reasons":["conf:9","win:tail","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":84000,"is_top_pay":false},"html_url":"https://alion.io/job/hygiena-senior-desktop-support-engineer","json_url":"https://alion.io/job/hygiena-senior-desktop-support-engineer.json","meta":{"generated_at":"2026-10-01T19:39:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2323,"day_limit":5000,"remaining_today":2677,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}