{"id":3400580,"url":"https://alion.io/job/hyland-software-associate-cloud-specialist-3","title":"Associate Cloud Specialist","company":{"id":179478,"name":"Hyland Software","domain":"hyland.com","url":"https://alion.io/company/hyland-software","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T14:20:34Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T09:15:07Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Overview\nAssociate Cloud Specialist\nLocation: Hyderabad, India Work Model: Hybrid - 3 Days per Week in Office\nAbout the Role\nAs an Associate Cloud Specialist at Hyland, you'll be a key part of delivering dependable, high-quality support for our cloud-hosted solutions. Working alongside an experienced team, you'll grow your skills in cloud infrastructure, customer support, and problem resolution - making a meaningful impact on customer success from day one.\nYour Role Responsibilities - Here's What You'll Do\nRespond to inbound phone calls, tickets, and emails from internal and external stakeholders requesting assistance with cloud-hosted solutions, with direct oversight from team members.\nInteract with customers, partners, and internal resources to understand and assess needs as they relate to ticket requests.\nMonitor alerts from internal monitoring tools and take timely corrective action to resolve issues, applying best practices with team guidance.\nSupport cloud infrastructure, networking, and hosting tools to ensure high availability of customer solutions.\nTroubleshoot and resolve basic cloud issues using the company's systems, utilities, and support processes, learning and applying best practices for problem resolution.\nProvide consistent, proactive communication to customers, keeping them fully informed on the progress and status of their issue resolution.\nTechnology Tools\nMicrosoft Windows\nMicrosoft Active Directory\nMicrosoft Server Environments\nNetworking Technologies\nVirtualization Technologies\nRole Essentials - What You'll Need\nAssociate's degree or equivalent experience\nStrong oral and written communication skills with a professional demeanor and the ability to interact with others with discretion and tact\nCritical thinking, analytical, and problem-solving skills with the ability to summarize large quantities of information into actionable insights\nCollaboration and interpersonal skills, with the ability to maintain strong rapport with team members and professionalism with those outside the department\nKnowledge of Microsoft Windows, networking, and virtualization technologies, including Microsoft server environments and Active Directory\nWhat We'd Like to See - Preferred Skills\nExperience supporting cloud infrastructure, networking, or cloud-hosted solutions\nSelf-motivated with a demonstrated ability to manage projects independently and deliver results on time\nExperience handling sensitive information with discretion, tact, and strong attention to detail\nFamiliarity with Microsoft server environments, including storage, Active Directory, and virtualization technologies\nStrong organizational and time management skills with the ability to multitask effectively in a fast-paced environment\nAbout Hyland\nHyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.\n#HylandLife\nSince 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.\nEqual Opportunity Statement\nHyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.","description_format":"text","description_chars":4800,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","CMS & Digital Experience Platforms"],"lifecycle":[{"event":"open","at":"2026-10-28T14:20:34Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.885,"p_room":0.9,"age_days":6,"expected_fill_days":12,"reasons":["conf:1","velocity","win:mid","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/hyland-software-associate-cloud-specialist-3","json_url":"https://alion.io/job/hyland-software-associate-cloud-specialist-3.json","meta":{"generated_at":"2026-11-04T12:14:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18417,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179478},"rest":"https://alion.io/mcp/rest/get_company?id=179478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhyland-software-associate-cloud-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhyland-software-associate-cloud-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhyland-software-associate-cloud-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hyland-software-associate-cloud-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhyland-software-associate-cloud-specialist-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3400580}},{"tool":"search_jobs","arguments":{"company":"hyland.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3400580},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}