{"id":3610557,"url":"https://alion.io/job/hyland-software-cloud-specialist-1","title":"Cloud Specialist 1","company":{"id":179478,"name":"Hyland Software","domain":"hyland.com","url":"https://alion.io/company/hyland-software","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false}],"status":"live","first_seen_at":"2026-11-02T14:03:23Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T08:38:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nAssociate Cloud Specialist\nLocation: Hyderabad, India Work Model: Hybrid - 3 Days per Week in Office\nAbout the Role\nAs an Associate Cloud Specialist at Hyland, you'll serve as a trusted escalation resource and subject matter expert within our cloud environment. You'll independently resolve complex monitoring alerts, support disaster recovery testing, lead scheduled maintenance windows, and drive meaningful improvements - all while mentoring fellow team members and delivering an exceptional customer experience.\nYour Role Responsibilities - Here's What You'll Do\nServe as an escalation resource for team members, handling complex inbound requests from internal and external stakeholders while applying best practice knowledge to deliver effective cloud-hosted solutions support.\nTake proactive measures to identify trends, improve monitoring of cloud-hosted solutions, and drive internal efficiencies - staying current on industry best practices.\nTroubleshoot and resolve complex cloud issues utilizing the company's systems, utilities, and support processes, operating as a trusted advisor on issues and trends.\nMentor, coach, train, and provide feedback to team members; may contribute performance and technical capability insights to leadership.\nDevelop internal documentation and implement enhancements to audit information gathering, ensuring compliance with established standards, policies, and configuration guidelines.\nAssist with implementing, testing, and maintaining systems and processes related to the cloud business continuity and disaster recovery plan.\nTechnology Tools\nMicrosoft Server Environments\nMicrosoft Active Directory\nNetworking, Storage & Virtualization Technologies\nDell, Cisco, and/or HP Hardware\nRole Essentials - What You'll Need\nBachelor's degree or equivalent experience with relevant experience in process improvement and solving complex issues\nLean Six Sigma Black Belt certification required\nStrong knowledge of Microsoft Server environments including Active Directory, networking, storage, and virtualization technologies\nStrong critical thinking, analytical, and problem-solving skills with a demonstrated ability to translate goals into new ideas and design solutions\nStrong oral and written communication skills with a professional demeanor and the ability to interact with discretion and tact\nWhat We'd Like to See - Preferred Skills\nRelevant experience driving internal process improvements and operational efficiencies\nKnowledge of systems administration principles, including Dell, Cisco, and/or HP hardware\nDemonstrated ability to influence, motivate, and mobilize team members and business partners across functions\nSelf-motivated with the ability to manage projects to completion with minimal oversight\nStrong ability to establish rapport, build trust, and gain consensus with team members and stakeholders\nAbout Hyland\nHyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.\n#HylandLife\nSince 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.\nEqual Opportunity Statement\nHyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.","description_format":"text","description_chars":4924,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","CMS & Digital Experience Platforms"],"lifecycle":[{"event":"open","at":"2026-11-02T14:03:23Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/hyland-software-cloud-specialist-1","json_url":"https://alion.io/job/hyland-software-cloud-specialist-1.json","meta":{"generated_at":"2026-11-03T11:38:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15821,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179478},"rest":"https://alion.io/mcp/rest/get_company?id=179478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhyland-software-cloud-specialist-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhyland-software-cloud-specialist-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhyland-software-cloud-specialist-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hyland-software-cloud-specialist-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhyland-software-cloud-specialist-1"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3610557}},{"tool":"search_jobs","arguments":{"company":"hyland.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3610557},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}